Customer Service Representative

Julie Wong Mew Wah

** **** ***** *******, ******* M5A4G2

Phone: 647-***-**** E-Mail: *****.**********@*****.***

Objective

To secure a challenging and rewarding position where my skills and abilities can be explored to the fullest and the scope

of work will enhance my career growth.

Qualifications Profile

• Strong interpersonal skills

• Effective ability to help customers on the sales floor

• Positive attitude and adaptable to change

• Demonstrated ability to elicit trust and confidence of clients

• Dynamic team player with exceptional collaborative

• Ability to deliver in high pressure environments while not exceeding budget requirements

• Exceptional written and verbal communication skills in English and French

Experience

Skechers U.S.A Assistant Manager Floor Lead September 2008-April 2014

• Responsible for attending customer queries, solving problems, and providing detailed information on the services

• Committed to quality performance with an ability to learn new procedures quickly

• Kept a check on pricing, delivery and product information

• Committed to exceptional customer service and driven by challenges

• Development of new policies and procedures for better organizational benefits

• Introduced new products to customers

• Prepared weekly reports and monthly reports

• Trained and motivated team members to achieve sales and customer service goals

• Reviewed operations and implementing improvements

• Answered phones, interact with customers on a regular basic, maintain a clean and environment, and respond to email

Shakara Natural Tips Graphic Design Intern November 2013-February 2014

• Interact with client to successfully create visual solutions, create and promote identity, and effectively brand

organizations

• Consistently meet deadlines, communicate regularly the status and direction of works in progress, coordinate the

printing, and delivery of finished works

Newlife! Fellowship Graphic Designer Volunteer April 2008-November 2013

• Collaborated with creative themes to design and produce artwork

• Managed all operational, strategic, financial, and administrative functions

• Consistently recognized for fresh and innovative ideas and applications

• Co-ordinated staff participation in community events

Small Business Clients Freelance Graphic Designer August 2013-November 2013

• Successfully managed and coordinated multiple graphic design projects for small business clients from initial rough

draft concept to final completion

• Closely worked and regularly interacted with clients to discuss the aspects and goals for each project

• Developed and established key trusting relationship with all satisfied clients

• Co-ordinated staff participation in community events

Education

George Brown College Graduated in 2012

Diploma in Graphic Design (3 years program)

George Brown College Graduated in 2009

Certificate in Art and Design Foundation (1 year program)

St Patrick Catholic Secondary School Graduated in 2008

Ontario Secondary School Diploma

Accomplishments

• Achieved the Deanʼs Honour List in the Art and Design Foundation and Graphic Design 2009 and 2012

• Deanʼs Volunteer program 2010-2011

• French Award & Certificate

• Exceptionally proficient in Microsoft Word and Excel

• Microsoft Office Word Certificate 2007

References Available Upon Request

Contact this candidate