Crystal Pedroza

*** *. **** **** **** #**** Henderson, NV 89015

ace3ow@r.postjobfree.com; Cell 714-***-****

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Profile

Customer service professional offering versatile office management skills

and certification in Microsoft Office. Exceptional customer service and

communication skills with the ability to adapt to change and work

independently while exceeding expectations. Able to multitask and meet

deadlines without compromising quality.

Skills Summary

Microsoft Word Certified Microsoft PowerPoint

Microsoft Excel Certified Experienced Customer Service Skills

Microsoft Outlook

experience

AGR Group 11/2010-6/2014

Customer Service Representative Santa Ana, Ca

. Cold call Utility customers to offer a possible savings by changing

provider.

. Order entered into database if offer is accepted.

. Tailor customer scripts on an as needed basis depending on the chosen

provider being offered.

. Log customer response information and contacts made.

Taller San Jose 8/2008-9/2009

Administrative Services Clerk (Temporary) Santa Ana, CA

. Operate telephone to answer, screen and forward calls, provide

information and take messages

. Greet persons entering establishment, determine purpose of visit, and

escort them to specific destinations

. Transmit information and documents to clientele and staff via

email and mail

. Schedule appointments, maintain and update appointment calendars

. Analyze data to determine answers to questions from applicants

and staff

. Prepare reports, memos, letters, and other documents, using MS

Word/Excel/PowerPoint

. Open, sort, and distribute incoming correspondence, including

faxes and mail

. File and retrieve program documents, records, and reports

. Prepare responses to correspondence containing routine inquiries

Sam's Club 07/2005-04/2006

Cashier Irvine, CA

. Receive payment by cash, check, credit cards, vouchers, and

automatic debits.

. Issue receipts, refunds, credits, and change due to customers

. Count money in cash drawers at the beginning of shifts to ensure

correct amounts

. Greet customers entering establishments

. Maintain clean and orderly checkout areas

. Establish or identify prices of goods tabulate bills using cash

registers and optical price scanners

. Resolve customer complaints.

Wells Fargo Bank 11/2001-1/2004

Merchant Teller Lake Forest, CA

. Balance cash drawers at ends of shifts, and calculate daily

transactions using computers/adding machines

. Cash checks and pay out money after verifying signatures and

account sufficiency

. Receive checks and cash for deposit, verify amounts, and check

accuracy of deposit slips

. Enter customers' transactions into computers to record

transactions and issue computer-generated receipts

Specialized Training

Microsoft Certified Professional, Word & Excel 2008

Santa Ana College, Office Entry Level Preparation Certificate 2009

REFERENCES AVAILABLE UPON REQUEST

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