Customer Service Representative

Ahmaud Harris

Customer Service Representative/Collections - Capital One Auto Finance

**** * **** ** - *****, OK 74136

************@*****.*** - 918-***-****

• More than 6 years' successful experience in customer service and support with recognized strengths in

account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing

proactive procedures and systems to avoid problems in the first place.

• Possess solid computer skills.

• Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect,

Microsoft Word, CT DataTrac.

• Ability to train, motivate, and supervise customer service employees.

• A team player, acknowledged as "Total Quality Customer Service Professional."

Synopsis of Achievements

• Increased customer retention by 19%, from 72% to 91%.

• Utilizing persuasion/mediation skills.

• Proactive planning led to notable increase in morale in all departments.

• Created customer satisfaction survey, drastically reducing potential problems.

WORK EXPERIENCE

Annuity Specialist

Metlife - Tulsa, OK - February 2014 to Present

Responsibilities

take inbound calls for annuities, address change, account value, transfers, withdrawal request

Investigations Specialist

Carco Group - Tulsa, OK - June 2013 to February 2014

Responsibilities

Background check on previous employers as well as high schools, and colleges for future emploment

opportunities, outbound only

Customer Service Representative/Collections

Capital One Auto Finance - Tulsa, OK - February 2012 to May 2013

Work with 40 collection professionals covering 20 states responsible for more than 3,800 individual and simple

interest loan accounts.

• Support customer service reps in adjusting existing accounts and setting up payment plans to bring accounts

current.

• Quickly and effectively solve customer challenges.

• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Customer Service

Dish Network - Tulsa, OK - October 2010 to January 2012

inbound only, handled billing inquiries for directv customers, tech support as well, basic troubleshooting

Cashier/ Sales Associate

Young's Liquor - Tulsa, OK - January 2010 to October 2010

Responsibilities

cashier, stocked merchandise, ordered inventory, swept and mopped floors, opened store, closed store

Greeter/Customer Service

Walt Disney World - Orlando, FL - June 2009 to January 2010

Responsibilities

checked in guest who had prior reservations, as well took reservations request for new customers, helped seat

customers and closed podium at end of business day

Customer Service Representative

West corporation - Tulsa, OK - January 2008 to June 2009

Responsibilities

billing inquires for Cricket wireless, technical support, inbound calls only, floor walker taking supervisor calls

Accomplishments

promoted to floor walker within 6 months period

Customer Service

TCIM - Tulsa, OK - January 2006 to January 2008

Responsibilities

inbound calls only, billing inquires for AT&T home phone, wireless and internet service, basic tech support

troubleshooting

EDUCATION

Tulsa Community College

2009 to 2011

High School Diploma

Union High School

Contact this candidate