Customer Service Administrative Assistant

Lori Callender

**** **** *** #** *****, NY *****

646-***-****

*************@*******.***

Profile Takes initiative; self-motivated

Highly organized with attention to detail

Ability to multitask and prioritize

Excellent communication skills; both written and oral

Ability to work with diverse populations

Eager to grow skill-set

Proficient in Microsoft Office Suite & various other

applications

Employment

History Community Mediation Services, Inc

June 2012-present

MDFT Therapist Jamaica, NY

. Set personal calendar to maintain weekly contact with

families

. Provide family therapy/case management services

. Completes weekly electronic and paper documentation

. Organized client holiday party, responsible for visual

details

. Created multi-purpose teen lounge; layout and design

The Center for Cognitive-Behavioral Psychotherapy

Feb-Dec, 2011

Therapist Intern/Admin Assistant New York, NY

. Kept multiple Therapist' weekly calendar

. Phones, filing, accounts receivables, etc.

. Provide therapeutic counseling to individuals dealing with

Anxiety, OCD, Social Phobia & Depression using the CBT

Model of practice; co-facilitate weekly group

. Completed appropriate case documentation

New York Presbyterian Children's Hospital

2003-2012

Administrative Assistant New York, NY

. Manage the day to day activities of the unit to ensure

proper functioning

. Resolve Customer Service situations as they arise

. Facilitate communication between multi-disciplinary teams,

staff members and families

. Maintain patients in hospital systems; tracks bed status

and availability

. Coordinate patient activities with ancillary departments

. Ensure availability of office supplies and maintenance of

all office equipment

Dr. Robert Friedman 2002-

2003

Medical Billing New York, NY

. Submit electronic claims, ensure appropriate coding

. Follow-up on rejected claims, process appeals

. Contact patients regarding account receivables

. Complete additional administrative tasks as needed

Thompson Garage Doors 2000-

2001

Administrative Assistant Reno, NV

. Responsible for Phones, managing technician's schedules

. Process daily work orders and accounts receivable

. Some sales, inventory management

Education M.A. - Mental Health Counseling-City College of New York

June 2011

B. A. - Psychology & Black Studies- Lehman College

May 2008

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