Customer Service Manager
Resume:
SARA KINSLOW
Mount Juliet, TN *****
Qualifications Summary
A dynamic, multi-talented professional with over thirteen years of experience that encompasses management, administration, sales,
customer service, A/P, A/R, general accounting, and financial reporting.
Possess excellent interpersonal and business communication skills with extraordinary writing capability and strong analytical and problem
solving skills. Maintain high level of organization and attention to detail while sustaining an incomparable aptitude to be resourceful, multi-
task, and prioritize. Ability to think quickly and creatively, facilitating innovative solutions for increased productivity.
Skills
Thoroughly trained in Leasing/Customer Service, Resident Retention, Marketing, and Management: Financial Reporting, Budgeting, Vendor
Negotiation/Contracting, Interviewing/Hiring/Termination of Employees. Extensive Knowledge in application of Fair Housing Laws,
Local/State/Federal Landlord/Tenant Laws, and Collection Policies/Regulations. Proficient in Windows, Word, and Excel. Experienced with
Microsoft Office, Publisher, Access, PowerPoint, and Outlook.
Rental Software Experience : Yardi, Rent Roll, AMSI, MRI, LexisNexis, OneSite, Blue Moon, Sure Deposit and SafeRent.
Education
Nashville State Community College – 1996 – 1997
East Tennessee State University - Business Management / Finance- 1997 - 1999
Employment Experience
THE LYND COMPANY / Stonebrook (300 Units)
Title: Assistant Property Manager ($35,000 + $5,000 Bonus Package & 50% Rent Discount)
Job Description: Responsible for past, present, and future collections on rent, deposits/fees, and utilities. Process evictions & manage
accounts in collections. Enforce impeccable collection program, while upholding company policy. Walk move-outs, charge for damages, and
process dispositions . Weekly & monthly financial reporting. Generate all written correspondence with residents. Resolve resident complaints
and grievances promptly, fairly and diplomatically . Responsible for audit and approval on ALL files for move-ins, move-outs, renewals, and
transfers, as well as rent charges, fees and deposits . Organize community events and staff meetings. Was the FIRST person to achieve
and maintain zero delinquency for multiple consecutive months. Received award and additional bonus for resident retention
program, setting the property up for less turn over and more renewals than it had in prior 10+ years. Maintained 100% in
Grace Hill training courses.
LIGHTHOUSE PROPERTY MANAGEMENT / The Sycamores (201 Units)
Title: Property Manager ($38,000 + $7,500 Bonus Potential)
Job Description: Maintain physical integrity of community while operating within budgetary guidelines and applicable local, state, and federal
laws and regulations. Hire, train, and review performance of all team members. Maintain strong team morale to ensure productivity levels
and company expectations are met. Walk units daily; Move-ins, move-outs, turns, and occupied units. Schedule vendors, negotiate service
rates, oversee work progress, and inspect final product. Approve, enter, and verify vendor invoices and monthly utilities. Collect and post
rent, enforcing a strong rent collection policy. Create resourceful ways to bring in additional revenue and decrease expenditures. Implement
plans and preventative for all major asset repairs and capital enhancements. Exceeded budgeted revenue requirements by 20% in
three subsequent months, for the first time in property’s history. Redecorated model & started upgrade program.
T & R PROPERTIES / Waterview Apartments & Townhomes (160 Units)
Title: Property Manager ($42,000 Annually)
Job Description: Hire, train, and review performance of all team members. Develop outreach marketing and advertising programs. Schedule
vendors and contractors for service, oversee work progress, and inspect final product. Approve, enter, and verify vendor invoices and
monthly utilities. Enforce a strong rent collection program using company policy within legal limitations. Adhere to budget constraints and
make adjustments in line with income and expenses when necessary. Physically inspect community, walk make ready units, move-outs,
models, and amenities daily. Process paperwork for new move-in certifications, re-certifications, and section 8. Responsible for all rent
collections, delinquencies, and evictions. Increased occupancy by 9% in short period of time through marketing. Obtained high
marks from HUD for having minimal compliance paperwork errors.
MADISON APARTMENT GROUP / Rivergate Meadows (200 Units)
Promoted from Assistant Manger at Ridgelake (560Units)
Title: Community Director ($40,000 Salary + Bonuses & Commission. 100% Rent Discount)
Job Description: Physically inspect community daily ensuring the best presentation of curb appeal, make ready units, models, and amenities.
Maintain information on current sub-market to set competitive pricing. Develop on / off site marketing and advertising programs. Hire, train,
and review performance of all team members. Direct associates’ activities and develop a strong team to ensure productivity levels are met.
Walk move-outs and process deposit dispositions. Schedule vendors and contractors for service, oversee work progress, and inspect final
product. Approve, enter, and verify vendor invoices and monthly utilities. Enforce a strong rent collection policy. Monitor recurring contract
expirations and seek the best pricing and service possible. Develop and implement plans and preventative for all major asset repairs and
capital enhancements. Awarded for maintaining 10% average variance for budgeted expenditures and revenue.
CAMCO PROPERTY MANAGEMENT / The Lakes of Bellevue (624 Units)
Title: Assistant Property Manager ($15.85 Per Hour + Bonuses & Commission)
Job Description: Responsible for rent collections, delinquent account collections, and evictions. Generated non-compliance, NSF, and SODA
letters. Responsible for the audit, approval and data entry on ALL files for move-ins, move-outs, renewals, and transfers, as well as rent
charges and concessions. Weekly and monthly financial reporting. Leasing. Outreach Marketing. Resolved resident issues. Interviewed,
hired, and trained leasing consultants. Supervised leasing staff. Worked with maintenance staff and contractors to insure preparation of
apartment homes was complete. Oversaw entire property as second hand to property manager. Achieved the lowest delinquency
average since 1996 (32%) and played a vital role in receiving the Beautification Award.
FOREST CITY PROPERTY MANAGEMENT / The Landings of Brentwood (724 Units)
Title: Leasing Manager ($14.25 Per Hour + Commission)
Job Description: Reported service requests, provided leasing information, community tours, and processed paperwork. Conducted credit and
criminal background checks. Outside marketing and phone sales. Organized community events. Became a member of the Chamber of
Commerce as Property representative: publicly spoke on behalf of The Landings. Played a vital role in the interior design of clubhouse,
leasing offices, and model after major renovation. Partially responsible for hiring associates. . Was nominated by subordinates &
supervisors to travel to sister properties to train leasing staff and lease up low occupancy properties.
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