Customer Service High School

CHARLES MCKNIGHT

**** ******** *****, * *****, T exas 77545 (C) 281-***-**** ******@*****.***

professional summary

Motivated individual who works efficiently under pressure and makes sound decisions. Exceptional team

leader/player with an outstanding work ethic. I have several years of experience from a vast array of disciplines

with strengths in organization,planning,and inventory control. A dependable,resourceful,thorough individual

with over 12 years security experience. Communicates and works well with others with a desire to uphold high

ethical standards of conduct.

work history

SECURITY PROFESSIONAL Nov 2003 - N ov 2013

TIFFANY & COMPANY 5015 WESTHEIMER RD. STE. 2100

• Performed Security/Operations audits weekly and monthly to identify potential problems related to

physical security, staff safety and asset protection.

• Assumed responsibilities for all lighting needs throughout the store. (ordering supplies,scheduling monthly

lighting service,trouble-shooting related issues, performed installations)

• Partnered with store management as a member of the store leadership team to address store/staff issues,and

discuss upcoming events.

• Vendor and contractor screenings before granting access to restricted areas of the store.

• Implemented store policies and contigency plans in the event of emergencies.

• Conducted investigations via CCTV System.

• Monitored and directed store activity and traffic.

• Scheduled contractors and vendors for any repairs or upgrades needed in the store.

• Switched out display windows monthly for the Visual Department.

• Assisted with the daily duties in the Operations Department (answering phones,placing

orders,shipping/recieving,tagging merchandise,etc.)

• Conveyed merchandise to clients,vendors, and events.

• Responsible for company Policies and Procedures of the store being followed by staff.

INSTALLATIONS/WAREHOUSE Mar 2000 - O ct 2003

THE DESIGN FIRM 13013 SOUTHWEST FREEWAY

• Worked closely with Coordinators in scheduling and preparing for installations.

• Partnered with the designers to plan the work to be done on the actual day of the installation.

• Performed daily warehouse duties (organizing,cleaning,shipping/receiving)

• Re-alignment of showroom floor

• Deliveries to clients

• Responsible for maintenance of client furniture when it has mishandled

SHOWROOM CO- WORKER Mar 1996 - Jan 2000

IKEA of HOUSTON 7810 KATY FREEWAY

• Provided customers with product knowledge and assisted them with various systems in the showroom.

• Responsible for display up-keep and changing them out when product is new or worn.

• Inventory control

• Participated and completed Individual Development Program(Management Development) in

Strasburg,Pennsylvania

• "Co -Worker of the Month" October of 1996

• Customer Service Ambassador February of 1997

• Performed product knowledge training for employees outside of the showroom department.

PEACE OFFICER Sep 1994 - Apr 1996

SETEC SECURITY 5105 WESTHEIMER

• Served as a deterrent for interior and exterior of the Galleria Mall

• Recipient of "100% Quality Acheivement Award" for job performance

• Daily reports for incidents and the condition of equipment

• Promoted to Mall Supervisor (interior) December of 1995

• Conducted officer inspections periodically

DATA OPERATOR Jan 1994 - O ct 1994

BANK UNITED OLD KATY FREEWAY (HOUSTON)

• Processed current and past data for mortgage loans

• Created filing systems for on-site and off-site filing

• Assisted in the organization of warehouse area for files to be stored for transport

• Conducted a daily tally of the number of loans that were processed daily as well as weekly

education

Associate of Science: PHYSICAL THERAPY

HOUSTON COMMUNITY COLLEGE 3100 MAIN STREET

• Continuing education at University of Phoenix

GED: GENERAL STUDIES 1987

BELAIRE HIGH SCHOOL 12121 TAMS DRIVE

• Emphasis in College Prep

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