Customer Service Representative

Stephanie Cantos

**** ***** ******* ** **, Lakewood, WA 98498

253-***-**** *********@*****.***

Career Overview

Result-driven, proactive and resourceful administrative professional with more than 10

years experience providing customer service and clerical support. Seeking a position to

utilize my excellent communication and computer skills. Strong ability to work

independently or as an intricate team player meeting project deadlines.

Skill Highlights

• 10+ years of experience providing customer service, data entry and administrative

support

• Highly proficient with Microsoft Office, Excel, PowerPoint

• Professional award winning customer service representative

• Motivated team player with superior attention to detail

• Responsible for training all new employees to ensure continued quality of customer

service. Multitasking

• Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception with

high-volumes

Professional Experience

Customer Service Representative

March 2012 – present

Waste Connections – Fife, WA 98424

Part of a fast paced customer service team with a National Garbage Company. Solving

complex customer service issues with billing, collections, establish new service, and

online payments. Received company wide Customer Service Top Ten Award with 100%

accuracy scores provided by outside quality control company.

Benefits Representative

May 2011 to January 2012

ADP – Salt Lake City, Utah

Provided guidance and research in response to a wide variety of questions and issues

presented by participants, HR and Third Party vendors. Used multiple tools and resources

to develop accurate and comprehensive responses to employee benefit inquiries.

Interfaced with multiple ADP business partners including payroll, benefits and third party

vendors. Answered HR questions utilizing multiple applications. Worked independently

as well as on a team to handle complex calls. Supported and trained less experienced

representatives

In Room Dining Sales Agent

April 2005 to May 2011

Wynn / Encore Casino and Resort – Las Vegas, Nevada

Developed new customer relations through telephone contact and sales activity.

Accurately and efficiently entered customer orders; Successfully resolved several

customer issues per day. Consistently praised by management for the quality and quantity

of work production, attention to detail, exemplary customer service, and team-player

attitude.

Food and Beverage Auditor /In Room Dining Sales Agent

Bellagio Casino and Resort – Las Vegas, Nevada

November 2000 – May 2006

Developed new customer relations through telephone contact and sales activity.

Successfully resolved several customer issues per day. Consistently praised by

management for the quality and timeliness of reports, attention to detail, exemplary

customer service and team-player attitude. Responsible for reconciling daily sales with

spreadsheets/reports. Assisted in all areas of administrative work including data entry,

receptionist duties, file organization, research and development.

Keywords

Customer Service, Client Relations, Data Entry, Clerical, Reception, Microsoft Office,

Office Equipment, MICROS, Type 60 WPM

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