Customer Service Manager

Carl J. Shahady

***** *****'S CREEK DR, PFLUGERVILLE, TX 78660

512-***-****, ********@*****.***

OBJECTIVE

To obtain employment in the Travis County/Williamson County Area

CERTIFICATES/LICENSES

CPR/First Aid, January 2011

Fall Protection, Wind Energy Competent Rescuer, January 2011

OSHA 10 Hour, January 2011

OSHA 30 Hour, September 2011

Hytorc Certification - Torquing and Tensioning, October 2011

EDUCATION

A.O.S Wind Energy Technology, August 2010 - October 2011

Redstone College, Broomfield, CO

. Related Courses Related Skills

Foundations of Electronics Circuit and

Schematic Design

DC/AC Electronics PLC

troubleshooting Moeller/Bachmann

Solid State Theory Fiber optic repair,

testing & cleaning

Digital Electronics SCADA system

Intro to Wind Energy Laser Shaft Alignment-

Shaft Hog

Wind Turbine Design Gearbox inspection on the

Vestas V27

Electrical Systems Hytorc and Bolting

Wind Turbine Structure Borescope using VP300

Wind Turbine Systems and Components I Vestas V27 System

Wind Turbine Systems and Components II Blade Composite

EXPERIENCE

General Manager

March 2013-March 2014

Uhaul

. General Manager of a Uhaul store in Austin, Texas. Was responsible

for all aspects of managing the store, including the hiring and

supervising of personnel, inventory, payroll, managing the Profit and

Loss for facility, customer service, and customer relations.

General Manager in Training

January 2013-March 2013

Uhaul

. General Manager in training

Project Manager

August 2012 - October 2012

Western Industries, Austin, TX

. Placed on company's Samsung project to ensure multimillion dollar

inventory is packaged and shipped off safely

. Supervise multiple packaging crews in three different warehouse

locations

. Conduct quality control inspections in all warehouses

. Hold weekly meetings to touch base with team and ensure all members

are aware of their assignments

. Conduct payroll

. Work hand and hand with Samsung's engineers and contractors to ensure

open communication

Logistics Specialist

January 2010 - July 2010

Western Industries, Austin, TX

. Worked in the engineering department

. Read CAD drawings and produce products off those drawings

. Organized work with spreadsheets

. Received project systems from various clients

. Managed three employees in the warehouse

. Ensured all operations were run smoothly and efficiently

Logistics Specialist

May 2009 - October 2009

Globetrack Wireless, Austin, Texas

. Conducted inventory

. Produced spreadsheets

. Handled shipping and receiving

. Provided exceptional customer service

. Initiate accounts

. Programmed and tested GPS products

Served as Technical/Retail Representative

January 2009 - May 2009

Flextronics, Austin, Texas

. Served as Technical/Retail Representative

. Provided technical assistance to Verizon Wireless cell phone and lap

top customers at Verizon Wireless stores in the Austin/Travis County

area

. Assisted with sales of cell phones and accessories to customers

. Provided repair and related services

. Performed troubleshooting, installation of software updates, and

provided information to customers on Verizon Wireless products and

calling plans

Aviation Fuels

Aviation Boatswain's Mate (Fuels) Third Class, July 2004 - June 2008

UNITED STATES NAVY, LAST DUTY STATION BREMERTON, WASHINGTON

. JP-5 CONSOLE OPERATOR

. Managed all Below Decks operations

. Supervised 30 personnel in the incident-free receipt, stowage, and

transfer of a 3.5 million gallon aviation fuels system and a 6,000

gallon aviation lube oil

. DPIA Tank Team Member

. Provided maintenance of over 74 JP-5 tanks and all associated piping and

equipment

. Aviation Fuels Security Watch

. Petty Officer of Watch-02

. Maintained a safe environment for those on board the aircraft carrier

. Answered telephones and delivered messages

. Recorded accurate log entries

. Held security clearance due to maintenance duties in the nuclear

reactor area

. Department of Defense Information Assurance Awareness

. Total commitment to training with a genuine concern for subordinate

development, fostering a highly productive working and training

environment

. Trained over 30 personnel in all facets of aviation fuels pump room

operations

. Working with other members of the V4 Division, cleaned and preserved

113 shipboard fuel tanks, contributing to the early completion of

shipyard availability

AWARDS

NAVY AND MARINE CORPS ACHIEVEMENT MEDAL, 2008

National Defense Service Medal

Global War on Terrorism Service Medal

Global War on Terrorism Expeditionary Medal

Sea Service Deployment Ribbon

Navy Good Conduct Medal

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