Customer Service Sales

Jose Alberto Ochoa ************@*******.***

***** ****** ******* **. ****, TX 77494 Cell: 832-***-****

Result-oriented, dependable professional experienced in communicating effectively. Excels in

fast-paced environments as well as in supervisory roles and motivating staff to increase

productivity. Works well independently and as part of a team. Committed to excellence.

Selected Accomplishments:

Proven track record of outstanding sales at Citi

Integrated tablets for Operation Managers, essentially going paperless at MH-SW

Chartered improved sustainability council at Memorial Hermann SW

Reduced turn over rate at MH-SW Environmental Service department.

Professional Experience:

Memorial Hermann SW- Crothall, Houston, TX (August 2013- Present)

Operations Manager of Environmental Services managed 50+ employees, provided direct

leadership and guidance to staff to ensure the high level of cleanliness, quality and service is

achieved and maintained. Coach hourly employees, assign personnel to establish work project,

review duty list, staff selection and interviews; ensure proper orientation and ongoing training;

discipline associates according to progressive disciplinary guidelines, conduct performance

evaluations. Handle special request and ensure proper supply guidelines are followed.

Houston Tax Consultant, Houston, TX (November 2009 - December 2012)

Initially started as an intern to gain experience, then was hired to help on both sides of the

business. Not only was it a tax consultant office but also the Consulate for Bolivia. Filed and

reviewed paper work for the tax consultant side, and also helped with obtaining visas and

passports for the consulate.

ACS, Houston, TX (April 2005 - July 2008)

Began in bilingual dept. of Privacy Guard, which is a credit protection service. Call Center

environment, help customers with any requests they might have pertaining to Privacy.

Commission was based on retention skills for customers trying to cancel their membership.

Received numerous achievements in highest retention for bilingual Dept.

Citibank, Katy, TX (June 2003 - March 2005)

Started in the customer service bilingual dept. handling 5 portfolios, Texaco, Shell, Conoco,

Phillips 66, and Union 76. Job duties included answering incoming calls, and provided customer

service for their accounts, including checking balances, taking payments, changing contact

information, assisting in lost and stolen credit cards and up-selling eligible clients. After 6

months was trained in bilingual dept. of Collections, handling 30, 60, and 90 days delinquent

accounts, achieving goals for collection thru out the time spent in collection dept. Trained new

bilingual trainees in sales and customer service 2 weeks prior to their completion of their

training. Helped in the IT dept. for a few months installing new computers for the new hires and

installing programs. Supervisory role from Jan 2004 till March 2005.

Education

University of Houston, Houston TX. June 2009, BS in Psychology, Minor in Global Business

Management, with a certificate in Entrepreneurship.

Marylhurst University, Portland OR. Summer 2014, MBA in Sustainability emphasis on

Renewable/Alternative Energy.

Volunteer

Houston Food Bank

Houston City Hall- Office of Sustainability

Houston B-Cycle Bike Sharing Program

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