Customer Service Representative

**** ********

* ******* ******** *******, **. ***9

Cellular: 832.784.076

Telephone: 281.448.998

Email: *********@*****.**

1

SUMMARY

Self-directed administrative professional with extensive experience in the healthcare and computer industry.

Highly competent in all areas of office administration and executive support. Strong customer service,

organization and problem solving skills. Proven ability to communicate well with diverse groups and

individuals.

• Experienced in developing implementing and providing innovative training materials

• Self-starting, goal-oriented strategist whose confidence, perseverance and vision promote success.

• Quickly learns procedures and methods.

• Proficient in the use of various software packages including Microsoft Office---Word, Excel,

PowerPoint, Outlook, Lotus Notes, Lotus 1-2-3, Front Office Scanning, Paceart

• Excellent communication, interpersonal and organizational skills.

• Medical Terminology and CPT coding .ICD-9

10 Key Sight and Touch, Alpha and Numeric filing.

•

Proficient with copier and fax and 10 key machinery.

•

Profound knowledge of documenting information and filing records manually and electronically

•

2 Professional Experience

Pizazz Nailstyles by Fetish, Houston, TX (Operating Since 12/06)

Nail Tech Specialist and Owner

• Maintain current licensure in service area (nail services) by taking continuing education if needed

and renewing license before expiration date

• Monitored and followed time schedule to stay on schedule throughout the day

• Confirmed guest first and last name and type of treatment scheduled prior to beginning treatment

• Escorted guests to and from treatment rooms

• Examined guests' skin, hair, or nails to evaluate condition and appearance

• Determined if condition of guest's skin, hair, or nails prevents being able to complete a service and

suggest an alternate service if necessary

• Arrange workstation, treatment room, and/or drapes to ensure guest comfort and safety

• Check with guest to ensure continued comfort throughout service (e.g., comfortable temperature,

amount of pressure)

• Offered guests amenities such as water, juice, or heated neck pillows

• Demonstrated, promoted, and sold spa/salon retail products

• Advised guests on proper skin, hair, or nail care and recommend home care regimens

• Handled inappropriate guest behavior by stopping service and informing supervisor/manager

• Determine which products or services will improve a guest's appearance or meet his/her needs

• Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure,

pregnancy) before beginning service

• Promoted and sold spa/salon services

• Provided nail care services such as manicures and pedicures to guests, including applying artificial

nails

• Cleaned, maintained, and sterilized tools (e.g. nail implements, hot stones) and equipment (e.g., wax

pots, steamers)

• Maintain cleanliness of workstation and/or treatment room throughout shift

• Set up workstation and/or treatment room with necessary products, equipment, and supplies

• Disposed of trash and dirty linens in the proper area

• Secure supplies and equipment at the end of each shift

• Provided mobile services as required to patrons home as well assisted living facilities and nursing

homes.

Ecardio

Monitoring Technician/Customer Service Representative, Houston, TX 10/12 – 06/13

• Provided customer care to clients requiring arrhythmia monitoring services via phone as needed to

advise and troubleshoot problems with the apparatus

• Analyze and interpret EKG rhythm strips

• Educate patients about services and monitors use

• Collected recordings and patient symptoms as needed

• Recognized abnormal cardiac rhythms/symptoms

• Managing incoming and outgoing mail system and postage

• Responsible for customer service and client relations

Prosperity House International LLC,

Service Associate Houston, TX 10/2/08 – 07/1/12

• Verified clothing, food, and toiletry and monetary donations with staff

• Responsible for meeting and greeting clients and customers as well as setting up, cleaning and

organizing conference room.

• Replied to all email and social media outlets (facebook and twitter) regarding donations of goods.

• Assisted with updating and managing and planning company websites

• Interacted with employees and assisted them with filing, copying, replying correspondences, and

other task as required.

Geek Squad,

IT Customer Service Representative, Houston, TX 05/24/05 – 11/08/06

• Diagnose the client’s concerns and issues with their computer over the phone in a call center

environment

• Assisted clients with obtaining software package plan to suit their personal and business needs

• Assisted clients with upgrading packages deal for first time clients

• Scheduled appointments for the technicians to install and follow up on service at their home,office,

and other l remote offices within my region

• Followed up with clients after services where rendered to make sure client was happy with the job

performance.

• Assisted in problem-solving and complaints from clients regarding services that had been preformed

• Assist in the support of servers and infrastructure equipment via phone or email

• Supported and maintained user account information including rights, security and systems groups in

a confidential manner

Education

North Shore High School

Diploma, 08/01

University of Phoneix

Accounting 12/01

Licenses and Certifications

Royal Beauty School,

Nail Technician 08/2006

Community Service

House of Capri

Volunteer, Mentor and Counselor

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