Customer Service Manager
Resume:
Yoana Contreras
Tampa, FL, 33615 United States
************@*****.***
PROFESSIONAL EXPERIENCE
Palmera Pointe Condominiums/WRH Realty/Elite Real Estate/Cortland Realty Tampa, FL United States
Leasing Manager/ Assistant Manager March 2012 –Present
• Meet with prospective residents to show properties, explain terms of occupancy, and provide information about local
areas.
• Market vacant space to prospective tenants through leasing agents, advertising, and other methods.
• Review rents to ensure that they are in line with rental markets.
• Act as liaisons between on-site managers or tenants and owners.
• Maintained and updated all daily reports.
• Experience with all Section 8 programs.
• Process new applications, answer phone calls, show “market ready” units’ closed the sale, qualify prospects, and create
all related paper work and activities to ensure a timely move-in.
• In charge of all renewals and resident retention plans.
• Trained on One Site Real Page, Yardi and Rent Manager.
• Maintain accurate resident records and customer relations
• Work with office staff to ensure prudent rent collection
• Produce delinquency reports on a monthly basis
• Schedule site visits when necessary
• Work with property manager to develop proactive teams
• Assist leasing agents in marketing vacant space
• Accept service requests from residents and route appropriately
• Code all information in company provided property related database
• Organize and file paperwork
Caribbean Rehabilitation Center Miami, FL United States
Administrative Assistant, Billing and Coding, Front Desk Aug 2010 – March 2012
• Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
• Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and
keeping financial records.
• Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software
applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
• Receive and route messages or documents, such as laboratory results, to appropriate staff.
• Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
Discount Wireless (Metro PCS) Tampa, Florida United States
Store Manager May 2007 – June 2010
• Resolve customer complaints regarding sales and service.
• Accept and Input payments and credits to customer accounts
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
• Review operational records and reports to project sales and determine profitability.
• Prepare budgets and approve budget expenditures.
• Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
EDUCATION
LETO HIGH SCHOOL Tampa, FL United States
High School Diploma, May 2005
7604 Timberstone Dr Apt C Tampa, FL, 33615 United States 813-***-**** ************@*****.***
ADDITIONAL SKILLS
• Excellent customer service skills – Able to convince clients
• Exceptional written and verbal communication skills
• Knowledgeable of all phases of leasing and resident retention
• Detail oriented and ability to multitask
• Strong organizational skills
• ONESITE PROPERTY MANAGER, VERIRENT, RENT MANAGER, YARDI
• GRACE HILL TRAININGS
- Fair Housing - Internet Leasing - Customer Service as a Competitive Advantage- Preparing for a Perfect Market
Ready Apartment- Introduction to a Social Media- Traffic Generation- Leasing for Leaving
•Bilingual Spanish/ English, Computer software use, Microsoft Word, Excel, Outlook, and Power Point.
• Certified Florida Notary Public.
References upon request.
7604 Timberstone Dr Apt C Tampa, FL, 33615 United States 813-***-**** ************@*****.***
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