Customer Service Project Manager

Tywana Calloway

270-***-**** (Home)

270-***-**** (Cell)

**** ****** **

Henderson, KY 42420

***************@*****.***

O bjective

I am interested in finding a job with possibility for advancement.

Summary

I h ave 11 years of experience, including as a Project Manager/Brentwood Golding Living Nursing Home (Janitorial), as a Resident Care

Supervisor/Manager and as a Recreation Attendant in industries including Industrial and Commercial Machinery and Computer Equipment.

Most recently, I have been working as a Project Manager/Brentwood Golding Living Nursing Home (Janitorial) at ABM Industries from May 2013 to

March 2014.

My skills and experiences include: Record Keeping, Business Management, Counseling, Psychology, Staffing, Budgeting, HVAC, Staff Development.

I hold a Diploma degree in General from Union County High and hold an Associated of Business Science (ABS) degree in Business/ Management from

Mid-Continent University and hold a Bachelor of Health Sciences (BHSc) degree in Psychology/Counseling from Mid-Continent University and hold a

Minor degree in Christian Studies from Mid-Continent University.

E xperience

ABM Industries, Evansville, IN May 2013 to Mar. 2014

Project Manager/Brentwood Golding Living Nursing Home (Janitorial)

Supervised cleaning personnel. Inspected facilities. Trained staff. Inspected work. Made sure work met standards. Prepared work schedules.

P rocessed time cards. Maintained accurate logs of preventive maintenance, appliances, smoke detectors, filter changes, HVAC history and

supplemental sheets. Ensured team followed all codes and laws. Building codes, safety codes and labor laws. Prepared budgets. Practiced good

management through resolving conflict, coaching, staff development and teamwork. Wrote reports and correspondence.

CRF/Compass Residential and Consultant, Evansville, IN Nov. 2006 to Nov. 2012

Resident Care Supervisor/Manager

Ensured consistent high quality customer service. Communicated and implemented company policy. Handled staffing duties such as training.

Supervised staff and evaluated staff job performance. Organized and directed activities to improve employees' professional growth and job performance.

Fostered a positive work environment. Mentored staff and provided departmental leadership. Responded to and resolved problems promptly in a

positive, professional manner. Kept accurate records of business and personnel. Analyzed and compiled data into business reports. Created and

maintained a pleasant customer environment. Ensured compliance with health standards, safety standards and labor laws.

Earl C Clements Job Corp Academy, Morganfield, KY Nov. 2003 to Nov. 2007

Recreation Attendant

Oversaw and encouraged visitor participation in recreational activities. Helped staff prepare and run activities. Welcome and check in guests. Helped

customers register for activities. Scheduled use of recreational facilities. Informed guests about programs, facilities, equipment use and rental and

facility rules and regulations. Enforced rules and safety regulations. Cleaned and maintained equipment and supplies. Kept times and scores at

athletic events. Performed everyday opening activities and closing activities. Performed clerical duties such as taking calls, recording and delivering

messages and completing paperwork. Wrote up accident reports as needed.

Skills

I Have an Associate Degree in Business Management with Experince in IVR Timeclock Keeping, Basic Computer Knowledge, Record Keeping, And

Staffing. I Have Over 16 Years Experience in Direct Care. a Bachelor Degree in Psychology/Counseling, And Over 15 FEMA Ceritificates, Basic,

Business Management, Computer Skills, Counseling, Ivr, Psychology, Staffing, Budgeting, Clerical, Closing, Coaching, Customer service, HVAC,

Leadership, Personnel, Quality, Recording, Safety, Staff Development, Team Work

Education

1994 Union County High, KY

Diploma

GPA : 3.0

Mid-Continent University, KY

Associated of Business Science (ABS): Business/ Management

Mid-Continent University, KY

Bachelor of Health Sciences (BHSc): Psychology/Counseling

Mid-Continent University, KY

Minor: Christian Studies

P rofessional Development

I am seeking employment for advancement in my career

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