Customer Service Sales

TRICA RUNYAN

**** * ******* ***** #**** Cell: 702-***-****

Las Vegas, NV 89113 Email: ***********@*****.***

Catering Sales Manager

Trade Show and Convention Experience

Have 10 years experience in food and beverage, catering, sales and customer service industries.

Currently work in largest convention center in country as Catering Sales Manager as part of a team

responsible for generating $10 million in tradeshow and convention catering. Strengths in:

Team Leadership BEO Booking

Communication Event Coordination

Up Selling Pre-Con & Site Visits

INDUSTRY EXPERIENCE

ARAMARK Sports & Entertainment – Las Vegas Convention Center 2011- 4/2014

Catering Sales Manager

In my current position I am responsible for all aspects of show management catering sales and exhibitor catering sales for

assigned shows including financial pre-show forecasting, Catermate booking order input. I also assist with front-of –house

and back-of-house operations during Mega Events such as CES, ICSC, NAB & ConExpo. Attend bi-weekly beo meetings

for any assigned show as well as weekly OPS meetings.

I have developed strong relationships with customers such as Sony Electronics and Microsft as I handle all food & beverage

requirements for them any time they attend a tradeshow at Las Vegas Convention Center.

Customer Service Manager 2008-2011

As Customer Service Manager I was responsible for hiring and training up to twenty event-based employees for onsite

customer service desk, processing daily payroll and wage & hour meal/break sheets. Customer Service was also held

responsible for achieving a goal of 10% increase of prior year’s onsite sales for each show.

I also managed Catermate product listings by adding custom menu items/packages to the database and updating the content

on a daily basis; and manage online ordering interface by distributing orders to the appropriate sales manager and ensuring

menus are current/regularly updated

Trica Runyan

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2007 – 2008

Lead Exhibitor Sales Specialist

Processed exhibitor orders for assigned shows and managed account files containing signed contracts/agreements

Relayed show details and special customer accommodations to operations teams in weekly meetings

Electronically distributed onsite menus and same-day ordering information to all exhibitors prior to start of show

Addressed exhibitor possession of unauthorized food/beverage, either resulting in waiver fees paid directly to

ARAMARK or seizure of items (to uphold ARAMARK’s exclusivity rights as well as state health regulations)

2004 – 2007

Customer Service Representative/Bill Writer

Performed service audits on exhibitor booths to verify on-time and complete delivery of order, and communicated any

issues to foodservice staff

Helped sales team maintain focus on immediate, in-house service issues by booking orders for upcoming shows and thus

reducing incoming order overflow

Supported catering department by: preparing server route and flow sheets for the following day using a Catermate

export; creating signage needed for custom menu items and VIP events; and balancing hard -copy contracts with

electronic database listings to early-detect misplaced bookings

Printed and sorted customer invoices for the following day while balancing current day’s invoices to ensure all gratuities

were accurately dispersed by employee payroll department

Sierra Health Systems – Las Vegas, NV 2002

Member Services Representative

Verified eligibility and benefits for health providers and members

Answered member questions regarding medical, dental or vision claims processing and payment

Processed member requests for and mailed duplicate identification cards

Forwarded any necessary information to departments for services requiring prior authorizations

GES Expositions – Las Vegas, NV 2002 – 2002

Exhibitor Services Associate

Performed administrative tasks including data entry for tradeshow attendee orders and answering phones

Mutual of Omaha Insurance Companies – Omaha, NE 2000 – 2001

Customer Service Representative

Received 80-100 calls per day verifying member eligibility, payment status, and benefits for the insured and for medical

providers

Answered member questions regarding medical, dental or vision claims processing and payment

Processed member requests for, created, and mailed duplicate identification cards

TECHNICAL SKILLS

Computer: All Microsoft Office applications, WordPerfect, Catermate, EventMaster Plus!

Trica Runyan

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