Customer Service Manager
Resume:
C harlotte M. Amey
***** **** ******, *** *******, TX 78245
********@*******.***
Phone: 210-***-****
P rofessional Summa ry
Reliable Business Manager with over 25 years’ experience. Excellent Customer Service;
general needs and wants; problems, issues and compliments. Flexible; Available days,
evening, weekends and holidays. Able to t ravel. Good listener. Determined to complete
assigned tasks and organized. I work well with colleagues, also self-motivated and able to
work independently.
Qualifications
• •
Managed 15+ employees NY health code requirements
• •
Inventory control/reconciliation Background in medical
• Auditing & Inventorying terminology
• •
Ordering supplies/products Organize, layout, bookings for
• HR requirements for employees special events (corporate &
o Liaison between employees residential)
and corporate
• Take charge/take direction
• Delegating/assigning tasks
• Excellent attendance
• •
All business machines Training Employees
• o Policies and procedures
Customer/Employee relations
• o On Job Training
Company/State/Government
o Insurance
regulations
• o Customer Service
Minimal supervision
• •
Loss Prevention/Security Logistics
• o Ar rangements for t ravel
Quick learner
o Enjoys learning new things accommodations
• o Shipping & receiving
Scheduling
•
o Employees work Time Management
o Deliveries o Able to complete tasks in
o Shipping t ime
• o Multi task
Mul ti tasking
•
o Planner Troubleshooting
• •
Judgment/decision making Excellent in Customer Service
• •
Verbal/writ ten comprehension Likeable
• •
Various computer programs Willing to assist others
• Organized/efficient
• Dedicated
Charlotte M. Amey
P g 2.
********@*******.***
Accomplishments
• •
Relates well with Maintained stable audits and
customers/colleagues/corporate i nventories
• •
Assisted others when changes Understanding of budgets
•
occurred Booked venues, hotels & t ravel
• Established positive relationships a rrangements for sales personnel
•
w ith outside sales vendors, QC, Shipping & Receiving of
customers, State/public officials custom products
• •
Coordinated fund raisers for local Coordinator; from quotation to
non-profit organizations competition. Custom ki tchen &
• Attended conferences, t rade shows retail stainless steel for ball parks
as vendor and purchaser and stadiums.
• •
Certified NY Health Codes After completing 3 of 6 months
• Coordinated and arranged special t raining autonomy given to run a
events from 50 – 1000 people chain convenience store.
• •
Booked national talent for local Co-Owner Restaurant and Dance
concerts H all
P rofessional Experience
G eneral Manager & Coordinator
Store Manager
P a r ty D ivision
Tremont’s Hardware, Averill Park, NY
Dover Rent-All, Dover DE
1/07-10/07
1993-1999
Team Lead
Sales Coordinator, SpecFAB
Tractor Supply, Inc. Brentwood, TN
D ivision
10/2007-5/2012
Eagle Group, Inc., Smyrna DE
1999-2003
Store Manager
Stewarts Shops Inc., Saratoga, NY
Assistant Manager
4/2013-6/2014
After 6 Formals, Dover DE
2003-2004 (temp)
Sales Coordinator /Manager
(out of business)
Garment Care Systems, L LC,
Averill Park, NY
4/2004-5/2007
Charlotte M. Amey
Pg 3
********@*******.***
Education
Graduate West Deptford High School, Thorofare, NJ 1982
3 semesters Gloucester County College, Sewell, NJ 9/82-12/83
Certificate Classes Completed
• •
Medical Receptionist Loss Prevention
• •
Computer Li teracy Emergency Medical Service
• •
Basic Office Skills Business Etiquette
• NYS Ag & Markets
• Customer Service
I n terests:
Ambulance At tendant: From 1981-1985 started as first responder, then became
E MT.
Car repair and maintenance
Crafts and rebuilding i tems
Cleaning and Organizing
Exploring Texas
References
(more available at request)
Ron Bowers ( friend) Bob and Arlene Brayson (past
Director of Marketing Insight Analytics customers)
USAA 645 Van Housen Road
Castleton NY 12061
M rs. Debbie Hammond (past employee)
Ms. Carol Allen ( life long fr iend)
4 North Main Street
Castleton on the Hudson NY 12033 856-***-****
Contact this candidate