Sales Customer Service

Kathy Donahue

***** ******* **., ************, ** 44149, 216-***-****, ********@***.***

SUMMARY

Experienced merchandiser with a successful record of client facing and post sales administrative support.

Excellent communication skills, experience building a loyal customer base and delivering exceptional internal and

external customer service.

PROFESSIONAL OBJECTIVE

Use merchandising and client facing experience to transition into a business development sales position.

Encompass sales programs and strategic planning initiatives to accomplish sales targets.

PROFESSIONAL EXPERIENCE

Advantage Sales and Marketing (ASM)

Advantage Sales and Marketing, LLC (ASM) a North American leading sales and marketing agency specializes in

outsourced sales, merchandising, category management and marketing services.

Project Merchandiser 2012 - Present

Responsible for merchandising products at retail accounts within an assigned territory and achieve business objectives

through placement of new items at all assigned stores. Client and company objectives are met via the maintenance of the

full distribution of products.

• Maintain schematic standards by ensuring all authorized items are in distribution and set to shelf standards.

• Maintain schematic integrity through consistent communication with the retail supervisor and other retail

personnel.

• Position shelf signs, place coupons on product, etc. as directed by the client.

• Facilitate effective communication to internal ASM management and externally with customers to verify the

completion of all project work.

• Assemble displays for promotion of an item as directed by the current project client.

Business Account Administrator 2009 - 2012

Responsible for administrative activities related to assigned clients. Collaborated with the sales and support personnel and

delivered outstanding internal and external customer service.

• Administered the claims, deductions, and reconciliation processes by meeting the client and customer

expectations through the maintenance of accurate records.

• Supported and resolved administrative activities by maintaining communication flow and serving as a liaison for

the sales team.

• Assisted the sales team in coordinating events such as trade shows, meetings, and client market visits.

• Assisted the sales team in creating sales presentations.

• Maintained the internal system for authorizations (ADL) and ensured the distribution lists were current with

collections, invoicing and billing.

• Assisted with the repayment, receivables, and collections processes.

• Maintained efficient forms management through consistent application and training.

• Maintained promotional materials through tracking vehicles (i.e. spreadsheets, sample inventories, quotes, and

bonus tracking)

• Administered the process for providing the sales team with accurate and timely promotional contracts.

• Accurately determined the length and difficulty of tasks and projects to establish priorities.

Retail Merchandiser 2004 - 2009

• Maintained client objectives by ensuring secondary placements of product(s) were fully stocked, correctly signed,

properly faced, and set to schematics.

• Properly tagged, rotated and placed point of sale materials.

• Prepared for and responded to audits.

• Managed time to prioritize store call coverage.

• Communicated effectively both internally with ASM management and externally with all customers.

• Built rapport with clients and customers and proactively developed action plans to resolve issues.

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