Customer Service Sales

Elijah Jennings iii

objective

Obtain a position that will allow me to utilize my experience, skills, and

knowledge in the areas of accounting, customer relations and associate

engagement.

Employment

Florida Regional Auditor

7/2011 to Present

Realogy Corporation

Madison, NJ

Responsibilities include conducting corporate audits for Century 21,

Coldwell Banker, Coldwell Banker Commercial, ERA, Sotheby's International

Realty and Better Homes and Gardens Real Estate.

. Verify that each real estate franchise is operating under the terms of

their franchise agreement and document any findings in an assigned

territory

. Verify that each franchise is reporting accurate gross closed

commissions by reviewing financial records and document any findings

in an assigned territory.

. Responsible for maintaining a 24-month rotation audit schedule within

assigned territory as well as assist others team members where needed.

. Discuss outstanding account balance with the franchisee in an effort

to have them pay outstanding balances.

. Communicate effectively with internal account managers on all assigned

accounts.

. Submit all audit work papers in an organized and timely fashion

. Schedule audits in an effective manner maintaining a schedule that is

one month out

. Submit organized and timely expense reports and adhere to budgetary

guidelines

. Conduct New Company Business Reviews as assigned in appropriate time

frame

. Conduct Virtual Audits for assigned region

. Contact Brokers who have not responded to increase response rates

. Develop Pro-active business relationships with Brokers and Brand

Representatives

Tax Auditor III

09/2009 to 7/2011

Florida Department of Revenue

Maitland, FL

Responsibilities include interpreting, analyzing and processing accounting

records and investigating financial information for the purpose of giving

advice and preparing statements and reports. Tasks include advising and

installing systems of recording costs and other financial and budgetary

data

. Assist in performing audits of multiple state and national business

entities for taxes administered by the Florida Department of Revenue.

. Analyze accounting systems of taxpayers to identify additional

liabilities, tax evasion, and to verify refunds in the case of tax

overpayment.

. Compute tax assessments based on evidence and data developed from

audits.

. Assist taxpayers' management and enforce proper administration of

Florida Tax Statutes.

. Conduct audits of corporations, partnerships and joint ventures to

ensure compliance with the various Florida Statutes.

. Prepare reports of audit results; makes recommendations for

improvements in taxpayers' accounting methods and internal procedures

and controls.

. Perform pre-audit analysis and develop audit plan and procedures, to

follow during audits, as well as establishing an audit trail.

. Review and schedule case workload to ensure efficient use of time.

. Conduct closing conferences with taxpayers and their representatives;

explain applicable laws supporting changes in tax liabilities and

secure agreements to the findings in audit reports.

Operations Manager

08/2001 to 09/2009

Albertson's, LLC

Winter Springs, FL

Responsibilities include recruiting, training and supervising customer

service specialists, also responsible for fostering an environment in which

guests enjoy high levels of service and employees are motivated to deliver

top performance.

. Overseeing cash flow requirements, including safe transactions,

approving checks and refunds, and monitoring cash handling procedures.

. Reconciling ledgers for the store through correspondence with banks

and customers

. Supervised all phases of the reconciliation process including

balancing the safe, tills, and entering and balancing all sales and

cash transactions.

. Managing in-store accounts receivable, mailing statements to

customers, as well as, preparing and proofing daily deposit slips.

. Controller of quarterly labor, inventory expenses, cash shortages, and

also verifying checking expense through store sales, store labor, and

store expense reports.

. Oversee the coordination of training in conjunction with Personnel

Coordinator

. Create quarterly budget expense plans.

. Provide guidance and assistance to Personnel Coordinator and

Efficiency Scan Coordinator.

. Manage and schedule duties for store associates.

. Directs and controls all store operations in the absence of Store

Director

. Conduct performance appraisals as outlined by company guidelines.

Personnel Coordinator

11/2006 to 10/2008

Albertson's, LLC

Winter Park, FL

Responsibilities include the completion of daily reconciliation, fund

handling, and other recording and balancing functions. Duties also include

accurate reporting of store sales and related transactions while supporting

overall operation plan. Perform store level human resource and personnel

functions. Provide excellent customer service, while ensuring all customers

receive fast, friendly, accurate service by passionately implementing the

spirit of customer first, second to none

. Complete all phases of reconciliation process by balancing the safe,

tills, and entering and balancing sales and cash transactions.

. Preparing and proofing deposit slips while balancing accounts

receivable, maintaining sales records, and examining all department

labor and budget analysis.

. Serve as liaison between corporate payroll and benefits

administration, and store. Review, audit and file associate time

cards, cash balancing, and budget reports.

. Maintain all time and attendance reports

. Examines and reports any material variances including return checks,

cash balancing, and refund and till balance irregularities.

. Examine and audit money order, money transfer, gift certificate, and

lottery control logs.

. Review and balance returned checks weekly while maintaining

reconciliation ledgers of returned checks, write-offs, and check

collection. Correspond with banks and customers via phone or mail

regarding returned checks

. Review and coordinate application and employment needs within the

store by department. Interview potential associates and prepare

entrance and closing paperwork.

. Coordinate and follow up on training activities with department

managers and new associates.

. Coordinate all safety-related activities including monthly safety

meetings.

. Auditor for freshness, code-dating, pricing, and store compliance.

Education

University of Central Florida

Orlando, Florida

Bachelors Degree in Accounting

REFERENCES

References are available upon request.

Contact this candidate