Manager Sales
Resume:
KURT ALEXANDER
**************@*****.***
EXECUTIVE SUMMARY
Client Relationship/Global Account Manager, 15 + years fostering long-term profitable relationships
built on mutual trust, respect and cooperation with direct customers, channel partners and strategic
global accounts. Consistently meeting and exceeding contract revenue and margin targets; leading
diverse teams; technical project management, and field operations. Experience doing business in Canada,
Mexico and South America.
QUALIFICATIONS
Sales • Negotiation of $7,000,000.00+ annually service contract annuities maintaining an
overall margin of 50%+, across 5 key accounts. 100% contract capture rate with all
accounts under my responsibility. Development of customized entitlement programs
in partnership with top 5 strategic global accounts.
Leadership • Pivotal role in the early development of field service operations. Created and
successfully implemented the role of Strategic Account Business Manager. Designed
and lead the implementation of customized support plans across all accounts.
Training of new field service engineers, software applications specialists, district
service managers and Strategic Account Business Managers. Highly effective
management of diverse groups and projects involving challenging internal and
external selling.
Professional • Played a pivotal role in the transformation of the commercial print industry from
analog to digital. Consistent history of promotion and growth. Many of the programs
and practices created are key components of the strategy in the emerging “New
Kodak”.
EXPERIENCE DARBY PRINTING COMPANY
Atlanta, GA (2013 - Present)
GENERAL MANAGER
Complete responsibility for attainment of financial goals, implementation of
professional developmental plan for facility and staff, strategic direction, budget,
compliance…all aspects of the business.
• Hired by new ownership to transform established 140 year old printing company into a
modern production facility.
EASTMAN KODAK, GRAPHIC COMMUNICATIONS GROUP (formally Creo, Inc.)
Atlanta, GA (1996 - 2013)
SOLUTION DESK ARCHITECT (2013 – July 2013)
The Solution Desk was created as a key revenue generating component in the post
chapter 11 emergence of Kodak. The desk provides comprehensive customer analysis,
including service history, profitability, service contract status, and prepares proposals
for solutions that will meet both customer and Kodak needs.
• Was a principle participant in the strategy, design, development and implementation
of the Solution Desk.
• Meeting and exceeding revenue targets in first six months (one million plus).
• Responsible for solutions that cross all product lines.
STRATEGIC ACCOUNT BUSINESS MANAGER (2008 - 2012)
Maintain and foster Strategic Account relationships, those that deliver the highest
contract capture rates, revenue and margins to the Company, at “C” level.
Multimillion dollar contract negotiations, relationship development, maintain high
level of customer satisfaction, service order fulfillment, ensure consistent delivery of
standard and customized contract entitlement and development of same. Delivery of
profitability goals to Company, implementation of service plans to field sales and
service teams. Monitor and review all new sales agreements to ensure they are aligned
with corporate goals and policies.
• Promoted from District Service Manager
• 100% contract capture rate
• Specifically targeted by Kodak’s then largest global client to create and implement the
role of Strategic Account Business Manager.
• Success led to expansion from one Key Account to cover 15+ Strategic Global Accounts
and four Account Managers
• Portfolio of accounts are top revenue generating
• Developed highly successful customized “shared maintenance” program
• Consistently maintain and grow target margins
DISTRICT SERVICE MANAGER - (2000 - 2008)
Facilitated regional daily field support activity for Southeastern Territory. Planned and
executed complex effective and efficient installations of absolutely production critical
digital workflow systems, upgrades and training for clients in the region. Built and
maintained relationships with management and operational staff at client sites
(operator to CEO). Hired, motivated and trained highly successful team of
professional remote field hardware and software engineers.
• Promoted from Technical Sales Specialist.
• Vision and implementation of the District Service Manager role.
• Initial territory included all of the Americas (US, Canada, South America, Puerto Rico).
• Directly responsible for the successful transformation of many of the largest
commercial printing operations from analog to digital production.
• Critical role in the design and implementation of one of the most successful and
comprehensive Technical Remote Diagnostics Support Centers globally.
• Critical role in the design specifications and execution of the industries first digital
front end workflow management software and hardware systems.
TECHNICAL SALES SPECIALIST - (1996 - 2000)
Diagnose and solve 90-95% of all related software/hardware problems. Design,
installation, integration, training and on-site maintenance of front-end products and
services. Leadership, education, and assistance to peers within the team, the company,
for clients and partners.
• Recruited by Firm specializing in Graphic Arts and Printing industry.
• First wave of software sales, support and implementation specialists in the computer
to plate digital imaging space.
• Responsible for the vision and implementation of the Technical Sales Specialist role.
• Guided initial adopters of digital imaging and production in the commercial print
space.
• Worked directly with product development and R&D to create and execute &
continually improve and develop digital computer to plate workflow into the
manufacturing environment.
TECHNIGRAPHIX - Smyrna, GA (1994 - 1996)
GENERAL MANAGER
Recruited by firm specializing in the Graphic Arts and Printing industry. Designed
and managed all plant operations including computer systems, workflow, network
and electronic/digital printing presses, software and related technologies, pre-press and
design, scheduling, quality control, staff of designers, department supervisors, press
operators and bindery.
IMTECH/FIRST IMAGE - Norcross, GA (1991 - 1994)
GRAPHICS MANAGER
Staff, equipment, training, scheduling, and quality control. 100% digital equipment
and workflow.
EDUCATION ATLANTA COLLEGE OF ART AND OGELTHORPE UNIVERSITY -
Atlanta, GA
Recruited as one of initial participants in newly developed dual-degree art
program. Completed 4 years of 5 year program.
COMPUTER MSCP (not current), MS Word, MS Excel, MS PowerPoint, MS Access, Quicken,
TECHNICAL Windows, Mac OS, Adobe Design Premium CS5 (Illustrator, Photoshop, Acrobat,
Dreamweaver, InDesign), Wordperfect, Corel Draw, SAP
To whom it may concern:
In his prior position with Creo, and later Kodak, I had the distinct pleasure of working with Kurt Alexander in a customer-
vendor relationship.
What is most notable about the time I spent working with Kurt is how he worked diligently to ensure ours was a
relationship deeper and more successful than the typical customer-vendor relationship. Kurt was a key part of a team
environment that bridged both our companies and enabled us to sustain a successful partnership. I am certain we would
not have enjoyed the successes we did were it not for the leadership, communication and support Kurt provided on the
part of Creo and Kodak.
I can say without reserve that it would be a pleasure to work with Kurt again in any capacity and that I’m sure he can
bring to any business endeavor the professionalism and skills that lead to positive results.
Sincerely,
Damon Lincourt,
Manufacturing Manager,
RR Donnelley Crawfordsville
I worked with Kurt Alexander, when he was at Kodak, on the start up and implementation of a two million dollar prepress
system (Prinergy) installed across several Donnelley Book plants. We were the respective project managers for our
companies. Kurt worked effectively within his and our organizations to ensure needs were met and problems resolved and
continued to oversee implementation to assure ongoing success. The project successfully started up on budget and on
schedule and continues to be a foundation of our prepress success.
Kurt has demonstrated excellent management and people skills in all areas of prepress as well as general management. I
would consider him to be an asset to any Donnelley team.
Michael Bell Prepress Supervisor, Willard DSC RR Donnelley
1145 Conwell Avenue Willard, OH 44890 Office: 419-***-****
Fax: 419-***-**** ****.****@***.***,
http://www.rrdonnelley.com
“I have worked with Kurt for many years beginning with my first job at FirstImage (formerly Imtech) all the way through Kodak .
Kurt is the consummate services professional, always looking at solving problems from a customer relationship point of view. He
is skilled in a variety of areas including personnel management, technical support and problem solving, business management
and strategic account relationship management. I highly recommend Kurt's work quality as well as his strength of character.”
Michael Tedesco
WW Product Manager, Production & Packaging Workflow Solutions at Kodak
Additional references:
Terry Higgins
Plate and Imposition Supervisor, Josten’s
Mark Pomerantz
Digital Print Technology Sales Executive, Ricoh Americas Corporation
John Capone
Capone Ventures, Owner
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