Customer Service Sales

Brian Louis Milchman

***** ********** *******. **** *****, Florida 33496. 718-***-****.

**********@*****.***

EXPERIENCE

One More Time Realty Corp.

**** - ****

Office Manager/IT Director

Tenant, Lease, and Apartment Management of commercial and resident

buildings

Oversaw Conversion from Oil to Gas in apartment buildings

Handled customer service complaints from commercial and residential tenants

Dealt with repairs and oversaw inspections of completed projects from

outside contractors

Acted as representative to the owner in meetings with prospective tenants

Acted as representative for owner in court proceedings with law suits and

evictions of commercial tenants.

4G DATA SYSTEMS

2007 - 2009

Technical Support Analyst/Head of Client Services

Katz Media Group, McKinsey & Company, Citigroup, Yahoo!

Provided technical support for clients in various environments both

remotely and in person.

Worked in a high call volume environment (125-150 calls daily).

Supported Word, Outlook, Excel, PowerPoint, Adobe Suite, and Lotus Notes.

Provided support to both PC and Mac OS.

Recorded all requests using HelpStar tracking system.

Maintained Active Directory systems (passwords and access)

Provided LAN WAN support.

Troubleshot network connectivity issues.

Collaborated with companies such as Xerox, Lenovo, and Microsoft for sales

and support.

Supported all hardware, software and connectivity issues for employees and

clients.

Demonstrated software enhancements.

Followed departmental standard operating procedures and SLAs (Service Level

Agreements).

Expanded knowledge of the network devices and associated hardware and

software.

Adapted easily to changes and resolved conflicts.

Supported and managed assets including printers, blackberry devices, fax

machines, telephone systems, monitors, and servers.

EDUCATION

WAGNER COLLEGE

MBA, Business Management, May 2011

FRANKLIN AND MARSHALL COLLEGE

BA, Business, May 2007

SKILLS

Operating Systems: Windows 95 - Windows 7, Windows 8, 8.1, Mac

9.x-10.x

Networking: TCP/IP, Ethernet, Cisco VPN, Secure ID, LAN/WAN,

TCP/IP

Software: Word, PowerPoint, Excel, Access, MS Project, Outlook, Adobe

Acrobat, Lotus Notes, Lotus Sametime, HelpStar, Office Communicator,

Internet Explorer, Firefox, Safari, Chrome

Hardware: Xerox, Lenovo, Dell, Apple, Acer, Blackberry, Android

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