Sales Customer Service

VISWANATH

E-mail : *.******.*@*****.***

Mobile : +91-905*******

CAREER OBJECTIVE:

To seek a challenging position in an organization where I could able to work on own initiative or as a part of a team and enhance my knowledge and utilize my skills to achieve career goals and contribute to organization growth.

Executive Summary:

Having 6 months of domain experience in Sales & Distribution with METRO cash & carry.

Training :

Trained in SAP SD Module for 6 months in a reputed training institute.

AREAS OF TRAINING:

SAP-SD

Enterprise structure (organization structure) is segregated in to sales areas, plants, inventories, storage locations……etc. The configurable data of sales area is under SAP SD module.

Master data is always maintained by the business users. The standard data is stored in master data table with respect SAP SD module. Master data like

Customer master data

Material master data

Customer material info records

Pricing condition records

Documents are the data containers, which are going to be used as a group of transaction like sales, delivery, billing transactions. All sales related transactions are going to be captured in to sales documents. This sales document architecture is made up with certain structure

SALES DOCUMENTS HEADER LEVEL(VBAK),

SALES DOCUMENT ITEM LEVEL(VBAP),

SCHEDULING CATEGORY LEVEL(VBEP).

Sale order configuration contains 14 principles like Pricing procedure(V/08), Revenue account determination procedure, Partner determination procedure(VOPAN) etc

Pricing procedure is logical combination of the sales area, document pricing procedure, customer pricing procedure.

Configuration of pricing procedure is fallowing certain process flow like

Condition table (v/03)

Access sequence (v/07)

Condition types (v/06)

Create pricing procedure (v/08)

Determine pricing procedure (ovkk)

Maintain condition records (vk11).

FUNCTIONAL SKILLS:

Good knowledge in Business processes.

Systematic approach, quick adaptability to new technologies.

Defining SD organizational units and assigning them in customizing.

Good analytical, problem solving, interpersonal, communication and presentation skills, written and verbal-business writing skills.

Successfully contributed my knowledge towards completing the projects in time with desired results.

TECHNICAL SKILLS :

ERP : SAP SD 6.0, ECC 6.0, EHP 6.

Operating Systems : Windows XP, 2007.

Microsoft Office : Ms-Office, Ms-word, Ms-Excel, Power point.

PROFFESIONAL EXPERIENCE :

Worked as CORPORATE SERVICE EXECUTIVE for 6 months with METRO cash & carry.

ROLES & RESPONSIBILITIES :

Lead Generation, Making cold calls and developing prospects.

Arrange and participate in meetings, conferences and project team activities.

Develop personal skills and capability through on-going training, as provided by the company or elsewhere subject to Company approval.

Excellence in face-to-face and telephone communication.

Manage selling the Corporate Training Products of the Company

Maintain and develop existing and new customers through planned activities

Respond to and follow up sales enquiries by post, telephone, and personal visits.

Maintain and develop a computerized customer and prospect database.

Plan/carry out/support local marketing activities to agreed budgets and timescales, and integrate personal sales efforts with other organized marketing activities, e.g., promotions, advertising and telemarketing.

Customer Service: Interacting with customers and handling customer queries and grievances

PROJECT PROFILE:

PROMOTIONAL ACTIVITIES on the products/Bikes of TVS COMPANY PVT LTD.

ABSTRACT:

Understanding the PROMOTIONAL ACTIVITIES of TVS PVT LTD., and actively involving in their activities.

Worked on all the activities of promotional schemes of the company TVS to give critical analysis & suggestions on it.

PROMOTIONAL ACTIVITIES consists of mainly 5 topics i.e., Sales Promotion, Advertising, Direct Marketing, Personal Selling & finally Publicity.

SKILLS:

Keen in learning new things.

Strong planning and team work.

Problem solving skills & Customer Satisfaction.

Good in communication and presentation.

Confident interactions with individuals of all levels.

Ability to gather, maintain and use data effectively.

ACHIEVEMENTS :

Participated in NATIONAL LEVEL MANAGEMENT MEET during my M.B.A.

Stood as WINNERS in ADD – JOB at National Level Management Event for 2 times.

Stood as RUNNERS in ADD – JOB at National Level Management Event for 1 times.

EDUCATIONAL QUALIFICATIONS:

Course University/Board Percentage [%] Year of passing

MBA [Marketing] JNTU University 75% 2013

BSC [Computers] S.V. University 70% 2011

MPC State Board A.P 86% 2008

SSC State Board A.P 83% 2006

STRENGTHS:

Self Motivated & Confidence.

Team Work.

PERSONAL PROFILE:

Name : VISWANATH

Father's Name : Narayana

Date of Birth : 25-04-1991

Languages Known : English, Hindi and Telugu

Permanent Address : #30/89-1,

Ukkayapalli, Kadapa.

(VISWANATH)

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