Project Manager Customer Service

HOWARD W. WHEELER

** ******* ******* ****: 201-***-****

Jersey City, N.J. 07305. *************@*****.***

SKILLS

Solid familiarity with major SDLC approaches using Excel, Word, Microsoft Power Point, Microsoft

Project Manager and SharePoint.

Ability to manage multiple priorities, commitments and Projects.

Excellent communication and writing skills.

EXPERIENCE

BNY MELLON, NEW YORK, N.Y. 4/13 – 4/14

Project Manager ASP to GSP Conversion (Consultant)

• Convert BNY Mellon Clients from their American Services Platform to a Global Services Platform, for Fixed Income Trading,

securities processing and position handling.

• Lead Meetings and requirement gatherings between Service Directors, Clients and Operation personnel.

• Lead Weekly Internal and External Meetings to capture Tasks completed from initiation to completion.

• Work with Developers to coordinate Fixes and Testing for individual Clients.

• Lead tests to confirm individual Client processes will operate on the new GSP System.

BROADRIDGE FINANCIAL SERVICES, INC., Jersey City, N.J.

Senior Product Specialist 12/08 – 12/12

• Upgrade Broadridge clients onto the latest impact Fixed Income Trading System version.

• Coordinate impact one-off Fixes and Enhancements for Clients using business analysis of Trade Processing and Position

Keeping.

• Write BRDs and gather information and samples of Enhancements and Fixes to review with Broadridge Developers.

• Lead testing of Fixes and Enhancements based on individual client needs.

• Provided support for clearing, trade reporting, trade surveillance and risk exposure issues.

• Oversaw regulatory requirements and procedures to ensure operational compliance.

• Add and coordinate impact Users and Testers in client Test and Production Environments.

• Use SQL searches when appropriate to search data fields for errors and inconsistencies.

• Update XML code for individual clients to access newer versions of the impact Trading System.

AXA ADVISORS, INC., New York, N.Y.

New Account Principal 11/21/06 – 12/08

• Review various Account Opening Documents scanned in by AXA Brokers and Financial Reps.

• Check all new account documentation based on the type of account opened (Individual, Retirement, Corporate or Trust).

• Contact the Financial Represenatives regarding any missing or incomplete application information.

• Alert AXA Branches and Financial Representatives of any potential AML activity.

• Principally approve new accounts for Trading and Investment activity.

LINCOLN COLLEGE ONLINE, WEST ORANGE, NEW JERSEY

Online Admissions Specialist 7/24/06 – 9/22/06

MORGAN STANLEY, NEW YORK, NEW YORK

Business Analyst (Consultant) 7/29/04 – 3/15/06

• Conduct kick off meetings with senior management to gather requirements for each department’s priorities and

commitments, often through different time zones.

• Interface with Front Office, Middle Office and Clients to comprehend and document business requirements.

• Sit with various End Users and Interview them regarding their daily Tasks and Assignments.

• Extensively review existing processes and procedures documentation for Equities (P&S. Equity Syndicate, Dividends,

Corporate Actions and International Operations) and Fixed Income (Bond Redemption & Bond Principal & Interest).

• Observe End Users as they completed daily Tasks.

• Document all End Users tasks and processes throughout the day.

• Review existing Sarbanes-Oxley documentation and conducted workflow analysis for mapping of high-level business

process flows.

• Read, re-write and proof read internal brokerage operating procedures into a standard template format for a

Documentation Recovery Project.

• Write overall Department Documentation, with sample Reports for the Morgan Stanley Documentation Recovery Project.

PRIMERICA FINANCIAL SERVICES INC., JERSEY CITY, N.J.

Independent Insurance and Financial Planning Representative 08/02 – 10/06

JP MORGAN CHASE. NEWARK, DE

Account Conversion Test Plan Coordinator (Consultant) 9/01 – 12/01

LEWCO SECURITIES CORP, JERSEY CITY, N.J. Project

Manager/Business Analyst 9/00- 9/01

• Coordinated system enhancements to accommodate regulatory issues. Ex, ACT Riskless Principle Trade Reporting and OATS

Reporting.

NATIONAL DISCOUNT BROKERS, INC. JERSEY CITY, N.J.

Trading Systems Support Manager 01/00 - 9/00

• Identified order entry Bugs. Corrected, Tested and Implement system Fixes.

Year 2000 Project Manager 05/98 - 12/99

Assistant to the President & CEO/Manager of Special Projects 11/97 - 05/98

Margin Department 09-96 - 11/97

Team Leader/Customer Service Research Department 04/95 - 09/96

PRUDENTIAL SECURITIES, INC. NEW YORK, N.Y. 03/93 - 04/95

Bill Pay Coordinator/Visa Chargeback Representative

CHARLES SCHWAB & CO, INC. NEW YORK, N.Y. 04/89 - 02/93

Registered Representative/New Account Dept./Trader

MOORE PEOPLE, INC. NEW YORK, N.Y. 01/89 - 04/89

Shearson Lehman Hutton Tax Reporting Representative (Consultant)

BANKERS TRUST COMPANY. JERSEY CITY, N.J. 12/86 - 12/88

Account Administrator/Stock Loan Dept.

MERRILL LYNCH & CO. NEWARK, N.J. 10/85 - 11/86

Financial Consultant

NORBAY SECURITIES, INC. NEW YORK, N.Y. 12/84 - 10/85

Account Executive

EDUCATION

Hoboken High School, Hoboken, New Jersey 1979

St. Peter’s College, Jersey City, New Jersey 1979 - 1984

Computer Science & Mathematics Classes

PROFESSIONAL LICENSES

Registered Series 7, 63, 4 and 24 (Non Renewed).

New Jersey Real Estate License (Non Renewed).

New Jersey Insurance Producer's License (Non Renewed).

PROFESSIONAL DEVELOPMENT

Anti Money Laundering Training, 2013 (BNY Mellon)

Essentials of Project Management Class, 2003 (On-Line with Villanova University).

Project Management Professional Certification Class, 1999 (Lewco Securities).

Philip Crosby Quality Control Class, 1987 (Bankers Trust).

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