Information Technology Management

Location:

Posted:

July 21, 2014

Mourad Khalfaoui

Orlando, FL 32835

**********@*******.***.***

Skills and Knowledge

Demonstrated excellent interpersonal and communication skills.

Improved ability to analyze complex issues, identify and execute on practical solutions.

Accustomed to working in fast-paced environments with the ability to think quickly and

successfully handle difficult clients.

Excellent interpersonal skills, ability to work well with others, in both supervisory and

support staff roles.

Fine time management and team management skills

Excellent in MS Access, MS Excel, MS Power Point, Cisco Wifi, Cisco Lan, EMC Avamar,

Proxy card access systems etc.

Systems: CICS/ISPF/Mainframe, Unix, Windows 9x/NT/2000/XP/7, Mac OS, Oracle,

Citrix

Languages mastered : Visual basic, SQL, HTML, ASP, CSS, C++, Perl, Java

Software: MS project, MS Visio, MS Office, Lotus Notes

Employment History

November, 2010-2014 Candlewoods

Help Desk Analyst Lake Mary, Florida

Handled technical troubleshooting within an enterprise environment, including system

crashes, slow-downs and data recovery. Engaged and tracked Priority 1 issues, with

responsibility for timely documentation, escalation, resolution and closure of trouble tickets

Ensure quality, security and productivity standards are met and improvements are made

where necessary as in Electronic Data Interchange. Conducts productivity reviews, best

practices analyses, process improvement studies, organizational analysis, metrics

development and service partnership agreements. Focuses on workflow, client experience,

reducing expense, and enhanced efficiency.

Able to work with CCATS, Platform, SEDS, FDR, First data net.

Education

2010-2014 University of central Florida

Bachelor’s degree in Information Technology Orlando, Florida

2008-2010

Valencia College

AA Degree Orlando, Florida

References

Available upon request