Customer Service Manager

*** ******** • Baldwin, NY *****

Tamm y Garrett 516-***-**** • ************@*****.***

Career Objective

An accomplished and detail oriented professional, I am seeking a challenging and rewarding

c areer in the Administrative Assistant field to further utilize my outstanding leadership

c ommunication inter-personal skills. As a flexible team player with the ability to work well

under pressure and multi-task, I would value the opportunity to become a member of your

o rganization.

Summary of Qualifications

• Supervised, managed and trained staff

• Scheduling & Confirmation of patient appointments – utilizing Medical Manager

• Print bills for individual department – utilizing Medical Manager

• Answer, screen and direct in-coming call

• Meet, greet and act as liaison between patients, physicians, nurses and personal

care assistants

• Provide outstanding customer service for nursing department

• Responsible for inventory of office supplies

• Update patients ʼ d iets according to their diagnosis

• Created schedules and updated files for staff

• Organized meeting for CEO of the company

Employment History

12/07 – Present South Nassau Communities Hospital

Assistant to Senior Director of Patient Financial Services

• Daily Calendar management

• Interpersonal communication

• Meeting Coordination

• Organize and maintain files

• Follow up on pending matters

• Organize and prioritize mail

• Monthly reports

9/04 – 12/06 ACLD B ethpage, New York

Health Service Center – Secretary

2/88 – 1/04 N.U.M.C. E ast Meadow, New York

Food and Nutrition Office Coordinator

Related Skills

Accounting, Microsoft Office Programs, Medical Manager, CPT Coding, ICD9,

M edical Transcription, Terminology, Typing, Office machines, Excel, Outlook, Word

Education

2003- 2004 Hunters Business School L evittown, New York

Diploma – Medical Office Administration

Honor Student

References Furnished upon request

Contact this candidate