Customer Service Manager

Montévion Valentine

**** ********** **

FTW TX **112

Cell: 214-***-****

******************@*****.***

1

Seeking a position in fast paced, familiar, and progressive organization that will capitalize on abilities, skills,

and education. Detail-oriented, efficient and organized professional with extensive experience in management

and customer service, possessing strong analytical, administrative, organizational, and problem solving skills,

with the ability to make well thought out decisions; Excellent written and verbal communication skills, highly

trustworthy, discreet and ethical.

Experience:

2013 – 2014 Lowe’s Inc. Marshall TX

Management/Supervisor-Head Cashier

Managed customer accounts and maintained up-to-date confidential client files

Managed various departments with responsibility for scheduling, forecasting, payroll

Ensured compliance with company policies and procedures

Coordinated customer service functions for over 50 full time/part time employees

2012-2013 Wal-Mart Stores Inc. Marshall TX

Manager, Customer Service

Strong management skills and abilities

Excellent communication, multi-tasking skills and proven fundraising abilities

Expert in office management, customer service, marketing, human resources, and accounting

Responsible for subordinates, assisted with hiring, scheduling, and discipline of personnel

2010-2012 Wendy's International

Marshall TX

Manager, Closing

Ability to successfully work in a fast-pace environment

Accomplish multiple tasks within established time frame

Supervise daily office operations assuring optimum cost controls and maximizing productivity

Develop and implement policies and procedures to maintain and administer all systems

Build and foster business relations with suppliers and vendor representatives

Recruit, interview, and assist with hiring and training

2005-2008 Chick-Fil-A Plano TX

Team Lead/Supervisor

Responsible for opening and closing store

Provided executive assistance to General Manager

In charge of daily operations

Liaised between crew members and upper management, interacting with management team to maintain all

aspects of customer satisfaction

Processing and documenting employee applications

Maintained business relations with management, employees, and guests

Handled member grievances in a manner that assured above satisfactory resolutions

Education:

BBA in Accounting

Wiley College, Marshall TX 2010-2014

Computer Skills

Microsoft Word

Excel

Access

PowerPoint

Outlook Express, Microsoft Windows and Microsoft Office.

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