Customer Service Medical
Resume:
Jennifer Jones
Kingman, AZ **409
**********@*****.***
Objective
To obtain a position that is both challenging and rewarding with opportunity for advancement.
Experience
STAT Medical Supplies, Inc. (DME) 2009 2014
Office Manager/Medical Billing– Developed efficiency enhancing workflow/process improvements. Implemented policies &
procedures for Joint Commission Accreditation. Consulted with physicians and staff regularly to insure proper patient
care. Consulted with insurance providers to insure proper patient coverage. Presented and trained new policy
requirements to physician offices and staff to insure optimal patient care. Staff development and training, team building
and supervision. Report and documentation preparation, spreadsheet & database creation. Expense reduction, records
management, inventory management. Accounts receivable, accounts payable, payroll & bookkeeping. Assisted and
advised in billing department with claims accuracy. Verifying ICD 9, HCPC & CPT codes. Confirmed required
documentation compliance for submission of all electronic and paper claims. Inventory ordering and stocking for cash
retail store adjacent to DME store.
STAT Home Health Care, LLC 2008 2010
Medical Biller – Read and reviewed patients H&P to verify home health needs and requirements. Consulted with
Registered Nurses to arrange care and compliance for each individual patient case. Verified insurance eligibility as well
as compliance. Prepared all medical claims for billing, entered into the system for electronic submission, paper claims.
Billing for medical and commercial carriers. Gathered appropriate documentation for submission of claims. Verified ICD 9
coding, HCPC codes, CPT coding were compatible for claims and updated. Posted payments per EOB payments
manually as well as electronically, review and reconcile invoices. Consulted with physicians regarding documentation
needed for claim submission.
Canyon State Door Company 2005 2008
Office Manager – Accounts Payable, Accounts Receivable, Payroll, inventory ordering and receiving. Special orders with
concern for the customers specific needs.
STAT Medical Supplies, Inc (DME) 1993 2005
Medical Biller – Prepared all medical claims for billing, entered into the system for electronic submission, paper claims.
Billing for medical and commercial carriers. Gathered appropriate documentation for submission of claims. Heavy data
entry tasking. Verified ICD 9 coding, HCPC codes, CPT coding were compatible for claims and updated. Posted
payments per EOB payments manually as well as electronically, review and reconcile invoices. Consulted with physicians
regarding documentation needed for claim submission. Consulted with insurance providers regarding contracting.
Compiled data to present to insurance providers. Strong knowledge of medical terminology, strong relations with
providers, physicians, and patients.
M. Dale Parry, D.O. 1991 1993
Receptionist – Responsible for patient’s appointment scheduling, insurance verifications and authorizations. Chart filling,
multi phone line system.
STAT Medical Supplies, Inc 1985 1991
Customer Service – Part time during High School. I was responsible for intake orders, insurance authorizations, verifying
insurance, reviewing physician orders and dispersing appropriate equipment, verify patient qualifications per physician
orders, multi phone system, faxing, copying.
Education
1989 1990 – Mohave Community College – Calculating Machines, Medical Terminology
1986 1990 – Kingman High School Diploma
References
Upon Request
2
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