Customer Service Staff
Resume:
FAYE C. WHITE, M.B.A., B.S.N.
Loganville, GA 30052
Home Phone: 770-***-****
Mobile Phone: 770-***-****
Email: *************@*******.***
OBJECTIVE: Seeking indefinite employment with a business that utilizes
extensive experience and success in satisfying its economical needs as well
as the healthcare needs of the general population.
QUALIFICATIONS: Strong background in managing, operating, and marketing.
Knowledge base of disease management processes, resource utilization,
financial management, and case management. Team-focused and customer
oriented approach.
EDUCATION:
2007 Brenau University Gainesville, GA
M.B.A.-Healthcare Administration
2003 Brenau University Gainesville, GA
Bachelor of Science in Nursing
Cum Laude. Recipient of coveted Humanitarian Award, Phi Beta Sigma
Inductee
1993 Georgia Perimeter College Clarkston, GA
Associate Degree in Nursing
1979 Athens Technical College Athens, GA
Licensed Practical Nurse
PROFESSIONAL AFFILIATIONS:
American College of Health Executives
American Nurses Association
Georgia Nurses Association
Hospice and Palliative Care Nurses Association
Phi Beta Sigma Honor Society
PROFESSIONAL EXPERIENCE:
5/2014 - present. Director of Memory Care Unit, Merryvale ALF, Oxford,
GA Responsible for operations, staff development and direction, and
providing education regarding memory care impairment to families and
staff. Possess a vast knowledge range regarding memory care
impairments.
10/2013 - 5/2014: Director of Nursing, Camellia Hospice,
Lawrenceville, GA
Responsible for compliance of COPs, staffing operational planning,
staff development and direction. Responsible for data collection and
monthly reports and ensuring standards of ethical business and clinical
practice were maintained.
3/2013 - 10/2013: Director of Nursing, Homestead Hospice, Bogart, GA
Responsible for all employee management except Administrator and BOM.
24/7 accountability for patient care, staff members. CAW/Brighttree
EMR. Oversight of AA to ensure timely receipt of signed IPOCs, CPOCs, and
orders. Conducted Staff Meetings, IDT meeting, QAPI meetings, Staff
inservices. Customer Service follow up. Internal and external audits.
8/2011 - 3/2013: Case Manager RN Crossroads Hospice, Tucker, GA
Case management and holistic care to the patient and the family
throughout
The course of illness and death in homes, ALFs, PCHs, and SNFs.
2/2008 - 8/2011: Case Manager R.N. Odyssey Hospice, Athens, GA
Case management and holistic care to the patient and the family
throughout
the course of illness and death in homes, ALFs, SNFs, and PCHs.
Assessment, pain and symptomatic utilizing the World Health Organization
Ladder with emphasis on critical thinking and palliative interventions.
5/2007 - 2/2008: Administrator United Home Care, Atlanta, GA
Responsible for the overall organization and direction of operations
and functions according to approved policies, procedures, and standards.
Ensured the delivery of quality care to patients, enhancement of
business development, and continuous improvement of agency efficiency
and fiscal success. Grew census from low 200s to medium 300s.
12/2005 - 12/2006: Director of Operations Amedisys, Inc.
Lawrenceville, GA
Responsible for overall organization and direction of operations and
functions. According to approved policies, procedures, and standard.
Strongly involved with the marketing team to grow the census to 400 and
above.
3/2003 - 12/2005: Staff RN/Admission RN Abbey Hospice, Social
Circle, GA
Managed 10+ hospice patients and families with provision of holistic
approach, team approach. Ongoing communication with the entire
interdisciplinary team.
9/2002 - 3/2003 WE Supervisor New London SNF/Rehab., Snellville, GA
Supervision of all aspects of resident care, activities of
professional staff and allied health personnel. Responsible for
compliance with regulatory requirements.
6/1991 - 9/2002 Clinical Supervisor Emory Healthcare, Inc., Decatur,
GA
Responsible for the support of the daily administrative and clinical
activities of a multiple medical group practice. Heavily involved in
budget preparation. Established and maintained an operating
environment that assured effective, efficient, and safe operations of
the practice that responded to patients, physicians, and staff. Co-
investigator for physician selected trials. Site closed in 2001.
Remained PRN until 2002.
10/1979 - 6/1991 Staff Nurse/LPN C.C. Moreland, M.D, Monroe, GA
Front and back office duties and insurance processing. Heavy clinical
responsibilities. Coordinated and implemented the conversion of the
medical practice to that of a hospital reimbursement system.
REFERENCES AVAILABLE UPON REQUEST
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