Customer Service Sales
Resume:
Roslyn N. Martin
Atlanta, GA 30331
**************@*****.***
EDUCATION: Bachelor of Arts, Sociology & Anthropology July 2013
Concentration: Applied & Clinical Sociology
Valdosta State University Valdosta, GA
SKILLS:
• Advanced Microsoft Word, Excel, PowerPoint, and Outlook; 85 GWPM
• Knowledgeable of Applicant Tracking System (ATS)
• Innovative with PeopleSoft and Human Resource Information System (HRIS)
• Familiar with Customer Relation Management (CRM)
• Excellent communication skills, both written and verbal and an understanding of
HR practices and principles
PROFESSIONAL EXPERIENCE:
Elite Marketing Group by American Express
Hartsfield Jackson Atlanta International Airport Atlanta, GA
Sales Representative/ Business to Consumer Sales 2013-present
• Educated customers concerning benefits of the product and answered queries and
concerns regarding equipment pricing, and availability.
• Processed consumer transactions by means of computer activation system.
• Presented company products, services, and to sell them both to current, regular,
and potential new customers.
• Established relationships with potential clients and maintain relationships with
current clients in order to garner success for the company; by selling products and
services.
• Prepared reports, analyzed sales statistics and handle administrative duties; filling
and helping oversee expense accounts. Helping train new employees.
• Create and execute appropriate strategic plans to bring in more business while
identifying sales opportunities and following up on existing accounts for business
development
• Conducted market research to identify trends and manage sales activities
accordingly.
LaQuinta Inn and Suites Valdosta, GA
Human Resource Specialist/ Coordinator 2011-2013
• Coordinated the onboarding and off-boarding activities for new hires which
included conducting new hire orientation processes, processing appropriate forms,
requesting background, and drug screenings.
• Adjudicated the background results against the company and client guidelines to
determine new hire eligibility.
• Researched Human Resource related topics to ensure regulatory compliance and
apply the knowledge to develop new processes.
• Responded to various requests regarding Onboarding procedures and HR policies
from clients, internal employees and contractors.
• Documented, processed, and created procedure manuals for the functions
performed while sharing knowledge of processes and systems with new analysts.
• Provided analytical support to the HR team by researching, presenting solutions
and ensuring successful closure of issues.
• Met regulatory reporting requirements including processing client audits.
• Built and maintained strong working relationships with employees and
colleagues.
Country Inn & Suites Valdosta, GA
Customer Service/Human Resources Recruiter/Coordinator 2009-2011
• Provided exceptional customer service to guests by greeting, registering, and
assigning rooms to guests; verified customer’s credit, and established how the
customer will pay for the accommodation.
• Collected and managed all data pertaining to business employees; ensured that the
employee’s needs are met and that critical HR files are taken care of and filed
properly.
• Collected required employment information such as I-9s, employment
application, background checks, reference checks, resume and information.
• Followed up with the hiring manager on interview results, updated management
team on any job requisition exceptions.
• Engages with the hiring manager during the entire process and provided continual
flow of communication. Communicated with the hiring manager for consultation
discussion for an approved requisition.
Middle Georgia College Cochran, GA
Human Resources Assistant 2006-2009
• Coordinated employee benefits and maintained documents in personnel.
• Initiated background checks, ensured that all files were removed from active
employment records are secured, stored, and organized.
• Coordinated all assessments with the local HR contact and monitored the
sourcing process to ensure hiring as well as new hire onboarding processes and
secured all documentation.
Contact this candidate