Customer Service Office

Lucelenia

Candelaria

**** ******** ***

Bronx, NY 10453

Phone 646-***-****

********@***.***

Objective Administrative support professional offering versatile office management skills

and proficiency in Microsoft Office programs. Strong planner and problem solver

who readily adapts to change, works independently and exceeds expectations.

Able to juggle multiple priorities and meet tight deadlines without compromising

quality.

Multi-skilled associate with experience in marketing via phone and

Summary of Qualifications performing face to face presentations. Skilled in financial and basic office

environments. Trustworthy quick learner and self-starter known for having a

“can-do” attitude, flexibility and high quality work with consistent

contributions to a team.

Employment 2013-Present Committed Cleaning Allentown, PA

Office Administrator

• Answered incoming calls and took messages

• Faxing and filing invoices

• Handled payroll

• Trained other employees

2011- 2012 Dr. Wallerson Cardiology Bronx, NY

Office Administrator

• Coordinate with Doctors and clinic staff to schedule appointments,

collect co-payments, and organize patient files.

• Performed in compliance with HIPPA laws ensuring patient privacy.

• Perform EKG and process bloods from patients in preparation for doctor

visits.

• Coordinate with patient care associates and pharmacists to assist with

filling prescription.

2009-2011 Cameron Capital Group Bronx, NY

Office Manager

• Successfully Supervised office staff of 4 people filing, preparing,

reviewing client personal documents including income, insurance,

retirement, and credit reporting documents.

• Responsible for completing Federal and State disclosures and

calculating loan rates and terms.

• Controlled automated phone system transferring calls, scheduling

appointments, organizing messages for the branch staff.

• Completed and responsible for entering staff time reporting and payroll

services.

1998-2009 HSBC North America Bronx, NY

Senior Account Executive

• Communicated effectively with customers in order to explain Federal and

State disclosures as well as loan documents and financial statements.

Established strong relationships to gain support and effectively achieve

results.

• Reviewed and explained credit report information and scores empowering

clients to be highly credit conscious.

• Entrusted to manage office in the supervisor’s absence. Provided timely,

• Courteous and knowledgeable response to information requests; screened

and transferred calls; prepared daily board meetings.

• Completed and reviewed Needs Analysis forms with clients to develop needs

to cross-sell life and disability insurance products.

• Successfully helped train new hires during their initial probationary periods

to complete the Account Executive Training Program.

• Earned excellent marks on performance reviews, with citations for excellence

in areas including work volume, accuracy and quality; ability to learn and

master new concepts; positive work ethic; and commitment to providing

unsurpassed service.

• Assisted management team to maintain customer satisfaction levels above

85% by providing superior customer service and sensitivity via phones and in

person.

• Processed several thousand dollars’ worth of loan payments daily, managed

customer accounts; responsible for performing daily cash balancing and

monthly audits.

• Assisted management team to successfully pass annual audits performed by

HSBC and State auditors by keeping organized files, having complete

understanding of Federal, State, and company rules and regulations by

developing a set of “best practices”.

Education Penn Foster Career School

Child Care Management Graduate 2013

Borough of Manhattan Community College New York, NY

Associates Degree 2011

Relevant Courses:

Electronic Presentations for Business Professionals

Keyboarding and Document Formatting

MS Office for Professional Staff

Professional Office Procedures

References Furnished upon request.

Languages English, Spanish.

Licenses Catholic Guardian Society Home Bureau Certificate.

American Heart Association CPR/AED/First Aid Certified

Certified Home Health Aide & PCA

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