Customer Service Manager
Resume:
Martha Girgis
Brooklyn, N.Y. 11220
Objective: A challenging position with an organization which will simultaneously utilize and enhance my
present skills.
Experience:
Primo suit factory: L.I.C, NY. February 2013 to May 2013
Production Assistant Manager
• Received and logged customers’ fabrics.
• Received customers’ orders and wrote shop tickets.
• Coordinated fabrics with orders and put them through for blue print, cutting and work.
• Pulled repeat customers patterns for cutting or alterations.
• Helped with the organizing of patterns and filing of customers orders.
• Answered phones and directed calls to the right party.
• Created invoices when bookkeeper was on vacation.
• Ran credit card payments and batched out at the end of the day.
• Helped with handling of customers complaints.
Skylink Telecom: Brooklyn, NY. September 2002 to May 2011
Administrative assistant
• Prepared price tables and sent proposals.
• Received proposals and assisted in making decisions.
• Answered phone and scheduled meetings.
• Prepared invoices and handled accounts payable/receivable.
• Ordered office supplies.
• Greeted clients.
• Performed shipping and receiving.
• Paid bills and kept records.
Moe Ginsburg, New York, NY. February 1986 to March 2001
Manager/Head Cashier
• Supervised 13 employees.
• Responsible for scheduling and training employees.
• Performed auditing for employees records of sale.
• Responsible for unit control inventory.
• Assisted buyer with purchasing and displays.
• Quality-inspected merchandise upon delivery.
• Performed bookkeeping and various administrative duties.
• Performed customer service and handled customer complaints.
• Prepared invoices.
• Responsible for cash and credit transactions.
• Handled exchanges and refunds.
• Answered a busy telephone, took messages, and transferred calls to 12 departments and around
100 employees.
Education: Illinois Valley Community College: Oglesby, IL. _ Majored in Business Administration.
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