Sales Customer Service

PROFILE

Accomplished Senior B*B Sales and Management Professional with over 19 years of Account Management,

Territory Growth, HR, and Business Operations expertise in the Hospitality and Service industries. Results driven

leader with a solid ability to lead new business development efforts; a strong emphasis establishing sustainable

revenues and maximizing returns in underperforming markets. Proven history and success increasing profitability,

improving performance, and cultivating productivity in sensitive, fast-paced environments and highly competitive

industries. Poised to transition solid Entrepreneurial background to a Sales Management position with

opportunities for travel, growth, and advancement that will benefit from my experience and leadership abilities.

Capable of a wide range of assertive leadership roles.

KEY MANAGEMENT

AREAS

Creative/Solution Based Selling Strategies Invoicing, Purchasing, & Estimating B2B Sales to C Level Executives

Cultivating Business Relationships Client Relationship Management Cold Calling & Lead Generation

Vendor/Supplier Marketing Skills Forming Strategic Partnerships Major Account Management

Business Development & Growth Territory Growth Development Key Account Retention

PROFESSIONAL ATTRIBUTES

Tenacious in building new business, securing customer loyalty, and forging strong relationships with external business

partners, generating high-dollar sales

Articulate, diplomatic, persuasive; easily establishes rapport and credibility with people at all levels, works well with

people from a variety of backgrounds and cultures

Ambitious, responsible, thorough; productive in collaborative and independent environments

Exceeding Profit and Operational goals, gaining market share in a highly competitive environment

Solid ability to rapidly assimilate new technologies and concepts to meet the demands of dynamic environments and

customer satisfaction

Proficient in client relationship management and customer service; improving customer retention levels within highly

competitive markets

Excellent proficiency in MS Office products, SalesForce, GoldMine, Wand POS Systems, and numerous software

applications

Available to travel. Will consider relocation for the right opportunity

LICENSES/CERTIFICATIONS

Google Add Words Certification

Direct Mail Certification

NOTABLE ACCOMPLISHMENTS

Owner and operator of a highly successful and award winning business, since 2010

Recipient of numerous industry commendations and awards including the Unifirst President’s Club, 2000, 2001, and

District Route Rep of the Year, Aramark, 1997,1998,1999

EXPERIENCE

Mar 2010 - 2014 Owner, Perazim LLC, North Richland Hills, TX

Successful owner of a full service family restaurant/franchise. Responsible for revenue, profit and loss.

• Facilitated overall management of daily operations/Recruited new customers

• Created job specifications, performance evaluations, and scheduling for 35 employees

• Developed effective sales plan to grow existing business and expand new opportunities

• Evaluated repairs and maintenance/Generated cost and labor estimates

• Approved purchases, including parts inventory, equipment and supplies

• Developed and maintained cost savings and quality control measures

• Accounting; operational P&L accountability/Vendor negotiation

• Advertising/Marketing/Customer Service/Catering Sales

Accomplishments

Patrick Ryan Yates 2

Recently sold business for a significant profit

EXPERIENCE (cont’d)

Apr 2008 - Aug 2010 Sales/Inspector, Terminix, Fort Worth, TX

Engaged in the sales of commercial and residential pest control.

Accomplishments

#1 in Insulation Sales for DFW, 2008

Mar 2007 - Apr 2008 Media Consultant, SuperMedia (Superpages.com), Houston, TX

Responsible for new business, revenue generation, and account retention for base accounts.

• Developed corporate and small business accounts

• Conducted employee training in the field and in company technology through Salesforce.com

• Worked closely with customers to maximize advertising dollars through search engine marketing

• Designed customized direct mail campaigns to help customers reach the their target markets

Accomplishments

Top Sales person, 2nd and 3rd QTR, 2007, 2008 Physical Year

May 2005 - Apr 2007 Business Development Manager, Corporate Express, Fort Worth, TX

Sold company products and services to key and major accounts segments.

• Recruited and trained new hires

• Researched and prospected companies; scheduled presentations with C-level executives and committees

• Identified customer needs; generated complex pricing development proposals

• Targeted all businesses restaurants, colleges, and school executive offices

Accomplishments

Increased number of customers and consistently exceed sales goals

Achieved over 200% quota within the first year

Rookie of the Year, 2006

Jan 2000 - Mar 2005 Sales/Business Development Manager, Unifirst Uniform Co., Bossier City, LA

Responsible for developing key product revenue for industrial uniforms. Created high impact presentations for corporate decision

makers, successfully generating new high revenue accounts

• Managed total customer experience from prospecting, proposal, contract negotiations, successful order fulfillment,

service implementation, and account management

• Actively engaged in the mentoring and training of new hires within the sales team

• Partnered with clients through a strategic and consultative sale approach to better understand their business needs, issues,

strategies, and priorities in order to deliver a value-added business solution

• Networked (partnered) with other area reps to target large and national accounts

• Ensured customer satisfaction for services through regular customer contact

Accomplishments:

Significantly increased customer volume and consistently exceeded sales goals

Presidents Club, 2000, 2001

EDUCATION PROFESSIONAL

DEVELOPMENT

Ashley University, San Francisco, CA, 2008-2009 Basic Sales School

Bachelor of Business Administration degree Advanced Negotiating

East Texas Baptist University, Marshall, TX John C. Maxwell Leadership Training

Secondary Education FR Training and NFP70E

Tyler Junior College, Tyler, TX

Associates degree in Education with major in Music Education Vocal Performance

ACTIVITIES/COMMUNITY

Children's pastor for 17 years

Patrick Ryan Yates 3

Back Stage Manager for small Children's theater, managing props, working riggings, sound, lighting, keeping actors on track,

and building sets

Currently assists writing Teacher Training and School Board Training programs

Enjoys camping with family

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