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Customer Service Sales

Toronto, ON, Canada
April 30, 2014

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Yoon Oh

** ********* ***, ***** ****, ON, M*N *L*

Mobile: 647-***-****,

Skills Summaries

Convenience Store Operations Budget Development & Cost Mgmt.

Inventory Analysis & Level Mgmt Purchasing & Vendor Negotiations

People Mgmt. & Leadership Cross-Functional Projects

ERP, MS-Office New Process Planning & Improvement

Career History & Noteworthy Achievements

Crocs Inc, - Seoul, South Korea Mar 2012 – Jun 2013

Operations and Planning Manager

Crocs Inc. in Korea is part of Crocs Global which is a multi-national footwear and fashion

company based in Colorado, US and I was in charge of supply chain operations and planning of

finished goods for more than U$20m from China and Vietnam as well as US and other countries in

EU to Korea market

[S&OP] Reorganized and led weekly Sales & Operation Planning process and involve with

monthly regional monthly S&OP process

[SCM Planning] Collaborated demand forecast number and reviewed, confirmed those

numbers with sales and merchandising team internally in terms of country and regional

S&OP process and then placed firmed purchase order for production to regional order

management team

[Purchasing] Issued PO to suppliers in China, Vietnam, EU and US as well as Japan and then

managed fulfillment rate from suppliers and on time delivery rate by 99% which exceeded

the target 98.5%

[Inventory] Managed overall inventory volume of commercial products and marketing

materials as well as equipments by the target and increased inventory turnover from 3 to 4 or

5 in warehouse and retail stores in terms of Global and Asia Pacific guidelines

[Inventory] Reduced more than 20% of slow moving and obsolete stock level through

compared to previous year

[Logistics _ Budgeting] Accomplished cost saving number in Distribution Center and

logistics sector within the range of less than 100% expenditures target

[Logistics _ Inbound] Handled Supply Chain operations with suppliers and forwarder

regarding import and export operations such as handling backlog and past due orders at

suppliers, arranging shipment schedules in terms of warehouse conditions and customers’


[Logistics _ Outbound] Improved daily throughput capacity and fill rate of distribution

center by more than 40% through reviewing and implementing new operation process via

improvement project

[Logistics _ Inventory Control] Supervised inventory conditions and control process for

more than 3,000 SKUs in distribution center and then managed the accuracy of inventory

within the tolerance rate of 0.02% through conducting cycle count process and developing

stocking strategy with 3PL

[QC] Consolidated and led the process of product quality issues to resolve customer

complaints with QC Team and Factory and CS executives

[Team Management] Managed and appraised performances of 10 regular employees who are

in charge of logistics, supply planning, inventory, demand planning as well as warehouse

operation, CS

[Project _ 3PL RFQ] Completed logistic project to select logistic provider in order to

improve logistics & distribution process, capabilities as well as saving logistics cost

BP - Seoul, South Korea Sep 2005 – Sep 2011

Operation Manager in Automotive Lubricants Division

BP Korea is part of BP p.l.c., which is a global oil and gas company based in UK and I was in

charge of operations and managing demand planning in lubricants business unit for more than

U$30m as well as purchasing equipment around U$0.3m from local vendor every year

[Production Planning] Provided weekly production volume by worked closely with

production manager in manufacturing plant in order to produce and supply products in time

and the right volume in terms of demand forecast

[Demand Management] Increased 20% of forecast accuracy rate in terms of reviewing

previous process and procedures, demand forecast, inventory analysis, considering all

purchase orders, sales volume and gross margin as well financial planning

[Logistics _ Import Planning] Coordinated shipping and receiving schedules into warehouse

and then delivered to the customers, especially for imported goods from other regions

[Inventory] Reduced more than 10% of slow moving, excessive and obsolete stock level

every year in terms of given business target

[Purchasing] Purchased non-commercial goods for the customers to support their sales

performances for more than $250K a year and managed those inventories in customer site

with vendors

[Operation] Liaised with other functional organizations and Asia Pacific regional team

regarding KPIs and then resolved further given issues

[Operation] Led 2 customer service administrators who handled placing orders from

customers and coordinating shipping and delivery issues in customer site as well as payment


[Project _ ERP] Participated and executed upgraded SD(=Sales & Distribution) module of

JD Edwards project into ERP system

Awarded for Best Employee of The Year – Dec., 2010

Heinz - Seoul, South Korea Nov 2003 – Sep 2005

SCM Assistant

Heinz Korea is part of HJ Heinz, which is a global food company based in US and I was in charge

of purchasing and logistics for finished goods from US and South East Asia region, Canada as

well as managing demand planning for the next 12 months around U$20m of goods

[S&OP] Supported and prepared S&OP meeting with sales and marketing team by re-setup

meeting process and agenda with management team

[Inventory Control] Decreased out-of-stock frequency and rate as well as slow moving and

obsolete stock % through weekly issue meeting with redesigned weekly & monthly

inventory status report

[Demand Management] Consolidated and reviewed rolling forecast number for next 12

months and then placed purchase orders to suppliers in North America and Thailand,

Australia, EU

[Project _ 3PL RFQ] Completed logistic project to setup distribution process and prepare

warehouse management process with 3PL vendor

[Project _ ERP] Participated and launched new ERP system, JD Edwards for new business

operation and management process and tools

GS Retail - Seoul, South Korea Oct 1998 – Apr 2003

Store Operation Manager/Supervisor

GS Retail is top local retail company who operates more than 4,000 stores of GS25 Convenience

Stores and more than U$1billion of sales revenue per year in Korea. I was in charge of managing

stores and supervising 12 franchise convenience stores for the sales revenue of U$5m a year

[Retail Store Operation] Managed direct convenience stores as a store manager for 1.5

years, such as store operation, managing staffs, controlling inventory and merchandising as

well as daily orders and customer service

[Retail Store Operation] Worked as a store trainer in order to train new franchise owner to

let them know how to operate their business

[Sales Store Management] Increased sales revenue and profit of 80% of franchise stores

during work days as a store supervisor

[Project] Implemented 6 Sigma Project into retail stores in order to improve store operation

level and standard

Awarded <Best Employee of Six Sigma Implementation> – Jul., 2002

Education and Professional Development

Kyung Hee University (Mar 1992 ~ Aug 1998) – Seoul, South Korea

Bachelor of Economics

New Brunswick Employment Language Training (2012) - NB, Canada

Speaking 7/ Listening 9/ Reading 9/ Writing 8

Distributor Management Training (2009) - Glennding

Leadership Training (2007) - BP

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