Customer Service Assistant

SHAKEMIA BROWNE

*** *. ***** ******, ***. * New York, NY 10039

917-***-**** shakemiabrowne@yahoo.c

om

Summary

Motivated and dedicated worker with great clerical and communication

skills.

Work Experience

Williams Lea/Shearman & Sterling LLP, New York, 05/13-Present

NY

Office Assistant/Receptionist

10/10-05/13

Data Entry and Invoicing

Assist Legal law library with administrative

duties upon request

Organize meetings and catering for management

upon request

Greet clients and visitors upon arrival

Address high volume of calls

Take messages and direct inquiries to proper

party

Williams Lea/Linklaters LLP, New York, NY

Sr. Receptionist

Address high volume of calls using Arc

Coordinate travel arrangements for clients

and attorneys

Coordinate conference rooms and arrange

Catering & IT support

Facilitate Maintenance of conference room

supplies and appearance

Provide administrative duties and clerical

work upon request

Williams Lea/ Latham &Watkins LLP, New York, NY 08/07-10/10

Fax Associate Sr.

Allocated and oversaw distribution of U.S. postage, Courier and first

class mail to firm employees

Responsible for transmission of confidential on behalf of attorneys and

clients globally

Provided administrative and clerical needs upon request

Shearman & Sterling LLP, New York, NY 04/05-01/07

Fax mail Messenger

Managed distribution of U.S. postage, Courier and first class mail to

members of the firm globally

Managed Junior associates

Transmitted confidential documents for attorneys and clients

Provided some clerical needs upon request

Barnes & noble/Marymount College Bookstore, 09/03-01/05

Tarrytown, NY

Sales clerk/inventory

Provided quality customer service

Created Display Designs

Cataloging

Inventory

News America Marketing, New York, NY 09/02-06/03

Business Manager Assistant

Organized and maintained confidential company documents in corporate

setting

Researched, compiled & recorded competition data

Data entry

Court Runners Inc., Bronx, NY 07/02-09/02

Paralegal Assistant

Provided calendar and docket support services

Traveled with attorneys to court to document case

Catalogued and maintained contracts and case files for the firm

Education

Marymount College of Fordham University, Tarrytown 09/03- 01/05

NY

Second semester sophomore/ Legal and policy studies w/a minor in

psychology

Bronx School for Law Government& Justice, Bronx, NY High Graduation

School Diploma 06/03

Skills

Microsoft Office, Adobe Acrobat 8, Elite

Billing, Doc Explorer, CABS, Citrix, Photoshop

Contact this candidate