Customer Service Manager

STEVEN CRAIG TYLER *** Redhaven Street ~ Brentwood, California 94513

925-***-**** ~ **********@*****.***

QUALIFICATIONS SUMMARY

Top-performing, highly-motivated, and results-oriented warehouse distribution and logistics professional with over 25 years of experience and a strong track record of successfully managing facility/warehouse operations in the food and beverage industry. Proactive and energetic self-starter with reputation for excellence and high quality of service, and proven expertise in logistics management, plant management, distribution management, strategic planning, and productivity improvement. Strategic thinker adept at identifying critical improvement areas and developing and implementing process improvements and streamlining procedures. Natural leader who thrives under pressure and possess outstanding organizational and prioritization skills and attention to detail. Excellent communicator with a history of building and sustaining effective professional relationships and negotiating favorable contracts with vendors. Execution-minded visionary with success in operation start-ups to address business growth and improve customer service.

PROFESSIONAL EXPERIENCE

LGD CONSULTING, Brentwood, California 08/12 – Present

Sales and Marketing Manager

Sales and Marketing manager for this start-up consulting company, with focus on securities test prep solutions for the FINRA® Series 6/63 exam are tailored to meet your needs to successfully complete and pass your state exams.

Expanding territorial foot print in regional area’s.

Stratigically align partnership with agencies to grow client base.

Creating marketing and promotional opportunities through online and paper media’s

Negotiate contracts with agencies and vendors.

PACIFIC COAST WAREHOUSE, Newark, California 01/07 – 05/12

GENERAL MANAGER

Direct all warehouse operations, office operations, and customer service activities. Hire, train, develop, and motivate all warehouse employees. Hold responsibility for retaining and expanding services provided to existing account holders, and for meeting prescribed cost, productivity, customer service, and profit objectives.

Led warehouse to ASI audit score of “very good” in 2007 and score of “excellent” in 2008, 2009, 2010 and 2011

Reduced customer credits and discrepancies by 98% with better standard operating procedures & training

Reduction in labor force by 15% through utilization of Lean methodology

99% ontime delivery ratio in 2011 and 2012 with improved communication system and accountability.

22% reducation in delivery cost with better negoatiated contracts with vendors

FACCIOLA MEATS / SYSCO FOODS, Fremont, California 01/04 – 01/07

WAREHOUSE MANAGER

Directed all warehouse operations. Hired, trained, and managed staff of 25 employees. Routed and scheduled drivers. Held responsibility for inventory control. Maintained facility & equipment in distribution site.

Developed and implemented process improvements and streamlined procedures

Boosted performance levels of shipping, production, and distribution activities

Zero loss time accident in 2004, 2005 & 2006

Inventory improvement with established cycle counting program

Cost saving with new routing tool reducing the number of stops and mileage per truck

Introduced recycle program for cardboard and plastic, reduced the waste cost by more than 80%

STEVEN CRAIG TYLER Page 2 of 2

COCA COLA ENTERPRISE, Benicia, California 04/03 – 01/04

FULL-SERVICE MANAGER

Managed and accounted for daily 16 route drivers delivering Coca Cola products to 3500 vending machines. Led all loading, delivering, and customer service activities. Held full P&L responsibility and responsibility for meeting all prescribed department goals. Audited drivers. Managed cash flow and inventory control.

Raised facility score in full-service department from 35% to division best 95% in less than six months

Developed and implemented process improvements and streamlined procedures.

Zero loss time accidents in 2003.

K&N MEATS / U.S. FOODSERVICE, Renton, Washington 03/00 - 08/01

WAREHOUSE/OPERATION MANAGER

Directed all warehouse operations. Hired, trained, and managed staff of 57 employees in 24/6 operation. Maintained facility and equipment in distribution site. Held full P&L responsibility. Managed inventory control.

Reduced warehouse inventory discrepancies from 100 per month to less than 3 per month in one year

Increased profits by more than $500K

Reduced labor force by 33% by improving training and streamlining routes to reduce travel times

Reduced equipment maintenance cost by negotiating better pricing with new vendors

CUSTOMER COMPANY / CHEAPER, Benicia, California 06/80 – 03/00

DISTRIBUTION MANAGER

Managed operations of 24/7, 250K sq. ft. grocery distribution facility, ensuring $400M in shipments annually to 150 company-owned grocery stores in Northern California and $250M in shipments to 1500 nationwide cigarette stores in 11 states. Hired, trained, and managed staff of 10 direct supervisors and 250 employees. Routed and scheduled drivers, delivering in 11 different states. Maintained facility and equipment in distribution site and in ten remote depots in ten states. Opened remote distribution locations in new states; hired staff and negotiated with suppliers to receive product from shipper’s location.

Renegotiated with shippers for 8% savings for outbound shipments

Negotiated ladder program with shippers that produced more savings based on volume

Reduced workforce by 7.5% by implementing program to pay employees based on picks

Created new distribution road map that resulted in reduced bottlenecks and improved flow

Standardized routing for company cigarettes stores, enabling tracking of product

Implemented daily cycle counts of inventory and load checking, reducing number of mistakes to under 1%

Established cigarette stamping line, resulting in sales increase of 12%

Implemented supplier staging of product in shipping order, saving time and money and making receiving cigarettes safer for employees

Boosted performance levels of shipping, production, and distribution activities at corporate distribution site, as well as at remote locations in ten states

Developed and implemented process improvements and streamlined procedures

Created training class for safety, education, and orientation

EDUCATION, CERTIFICATIONS, & LICENSES

CALIFORNIA FIRE, CASUALTY & LIFE INSURANCE LICENSE

CALIFORNIA REAL ESTATE LICENSE

Basic Training on Six Sigma online course.

CERTIFICATE IN CLIENT SERVER PROGRAMMING 20 MONTH COURSE – Computer Learning Center.

BS in Management (concentration, Supply Chain sector) – University of Phoenix, currently enrolled.

COMPUTER PROFICIENCIES

MICROSOFT OFFICE SUITE, VISUAL BASIC, C, C++, ORACLE, HTML, LOTUS, LIDS, NAVISION, WMS, SAP, ERP

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