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Software Administrator

Cleveland, OH
April 30, 2014

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Derek Haffey

**** ********* **.

Mentor, OH *****

Phone: 440-***-****

E mail:

To utilize my computing skills to work as a Network Administrator. To find a long term career in a workplace with a

Objective challenging environment. To help people.

1994 –1996 Cleveland State University and Lakeland Community College


● Arts and Sciences.

● Graduated Mentor High School (1994)

● Microsoft Certified Professional

Feb. 2013 Current Boutique IT Solutions /Self Employed Middleburg Hts, OH

Work experience

Senior Network Consultant

● Routine/preventative Maintenance for several NEO companies.

● Maintain and troubleshoot Windows SBS 2003, 2008, 20011 server.

● Maintain, setup and troubleshoot Windows XP, 7 and 8 client PC’s in domain and non domain environments.

● Support of many different types of industry from: aerospace, manufacturing, accounting, attorney, and doctors offices

Oct. 2009 Dec. 2012 Cleveland Clinic Foundation Cleveland, OH

Network Consultant

● Critical Care support for ICU’s and OR’s for all CCF Hospitals and family health centers.

● Specific support for Cardiac Imaging programs: Syngo Dynamics, Syngo Imaging, TeraReacon, Syngo VIA

● On call holidays and weekends

● Maintain Non Domain PC’s for doctors and critical care staff

● Approx. responsible for 1900 users and 700 PC’s

● Create Symantec Ghost Images for critical areas including Cath, Echo, OR’s and ICU’s

● Server maintenance for specified software above.

● Helpdesk, pager and phone support, including RSA VPN access on the weekends.

● Archiver support on OpenSolaris for all modality and studies. 6000TB SAN

● Troubleshoot Ultrasound machines.

● Structured Reporting go to person for Echo and PEDS

● Develop PEDS Cath report for billing to Epic system

September 2008 – September 2009 Elkins Earthworks LLC Medina, OH

IT Director

● Setup and maintain client’s infrastructure including software, hardware, and security.

● In charge for all purchasing of IT based software and hardware.

● Diagnose Windows Mobile 2003, 5 and 6.x Trimble devices for data collection.

● Symantec Endpoint deployment with custom policy creation.

● Develop proper company computer usage policy.

● Maintain company cell phones and records. (Used Sharepoint services to make all bills searchable)

● Website maintenance of 2 websites. Custom ftp backup for remote laptops (19 users)

December 2007 – September 2008 Network Results Inc Willoughby, OH

Network Consultant

● Setup and maintain client’s infrastructure including software, hardware, and security.

● Act as several North East Ohio’s small business’ IT department.

● Deploy SBS 2003 to several clients.

● Maintain clients environments through monthly service contracts.

February 2006 – December 2007 Flight Options LLC Richmond Heights, OH

Network Administrator / Mobile Communications Administrator

● Responsible for 800+ Blackberry’s

● Repaired / Replaced Blackberry’s as needed (Approx. 75 per month)

● Manage 4 Blackberry Enterprise Servers

● Manage updates for the entire company through Windows Software Update Server (WSUS)

● Manage backups for the company, (LTO Library)

● Monitor and deploy all antivirus software to clients, servers, and email systems

● Manage SPAM whitelists and blacklists on Astaro firewall and Symantec Mail Security

● Assisted with Group Policy implementation

● Communicate and work with all levels of the business:


Management / Director

User / General Employee

February 2003 – February 2006 Javitch, Block and Rathbone Cleveland, OH

Network Administrator – Level II

● Setup new users with PC’s

● Microsoft “ Windows Software Update Services” (WSUS) administrator

● Record business processes for software use

● Group Policy Administrator for the firm

● Monitor all aspects of the computer network

● Setup Client for Cisco 3000 VPN Concentrator

● Novell, Windows NT, 2000, 2003, 98, and XP environment. Microsoft Office Suite 2000 2003

● Maintain existing Intrasite web

● 350+ users in 6 offices in 2 states

● Administration of Exchange 5.5 mail server

● Upgrade and Migrate existing NT4 servers over to Windows 2000 Server

● Decision maker in purchasing software and systems

● Maintain inventory of all computers, servers and software with Alloy Network Analyzer Software

● Maintain backups for all servers: LTO, DDS4, DDS3

● Responsible for phone systems using MatWorx phone suite (NEC Dterm Digital Phones)

Part time help (6 Years) Command Business Systems Willoughby, OH

PC Support

Travel and on site

Required to travel to client's business to resolve computer and printer problems

(Travel all around Cleveland)

● Driver problems

● Printer Problem resolution

● Installs and upgrades

● Network fixes

● Troubleshoot problems with printers and computers

● Build custom systems for clients (ground up building)

● Mostly maintenance contract work

● Responsible for Best Buy, Circuit City and Micro Center’s in home warranty service

90 Day Contract 1999 RHI Consulting (Contractor) Cleveland, OH

PC Help Desk

University Hospitals of Cleveland

● Pager and phone support required

● Responsible for 600 users

● Offered support for printers, dumb terminals, and some PC

● Used COPATH Laboratory Systems program

● Mainframe access to view problem as first line of defense

● Interaction with clients and working as a team to resolve problems

● Several help desk references available if question could not be answer

90 Day contract 1999 Alternative Resources Corp. (Contractor) Cleveland, OH

PC Support Level 1

Norstan Communications Y2k Help Desk

● Take incoming calls and answer question regarding Year 2000 compliance of telecommunication equipment.

● Quote customers if upgrade on equipment is needed.

● Redirect customers on some equipment to appropriate regional representative for quote.

● Used Microsoft Access to make queries to collect data linked to customer table.

● Used Access to update customer tables.

● Used Microsoft Word’s “Mail Merge” to link Access queries to “auto format” contracts.

● Used Clarify (phone recorder software) and TeleMagic to look up customer records, create cases, record phone notes

etc.. when calls where received.

● Used Aspect and ROLM phone systems to place and receive calls.

● Used the Internet to gather information regarding Year 2000 readiness on telecommunication equipment.

● Used Microsoft Exchange and Outlook 98’ to receive e mail.

● Used Right Fax (fax software) and fax machine to send out documents, information, and quotes to customers.

● Had Technicians dial into phone switches to verify software levels of phone switch.

● Dispatched technicians if needed to check status of equipment and to process work.

● Worked in Windows 95 environment with Office 97

● Logged onto Windows NT 4.0 and Unix Servers

Auto Zone (Server and Satellite Upgrade) 30 day contract

● Determine if site had updated Unix server.

● If new server required, backup system files on SCSI tape drive, insert into new server and upload files.

● Change Network Interface Card setting from 10Base/2 to 10Base/T

● Add additional satellite unit called a SAR (Stand Alone Relay).

● Reconfigure Unix server to read SAR unit. Had to change TCP/IP address.

● Replaced BNC connector on NIC card with RJ 45 cable.

● Connect all RJ 45 cables into new Ethernet HUB.

● After all work completed, verify that system applications all run correctly.

References Available upon request

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