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Customer Service Human Resources

Orlando, FL
April 30, 2014

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Office Management / HR Administration

Highly self motivated, hard-working, detail and results-oriented professional

accomplished in overcoming challenges and taking on new roles to ensure timely,

on-target project completion. Manage multiple tasks. Computer proficient.


Life Coaching - Office & Facilities Management - Accounting Functions - Human

Resources Support and Administration- Team Leadership - Continuous Improvement -

Training & Customer Service Oriented -


New Homes Specialist

2013 - Present

ICI Homes, Orlando/Kissimmee, Fl


EPCOT - Disney Photo Imaging


2011 to Present

Lake Buena Vista, FL

Capture once-in-a-lifetime moments during the Disney vacation experience, all while

working with a broad range of Guests and applying the Disney Service Basics. Work

with minimal supervision to capture something that's truly elusive for most: magic.

Office Manager

YONKERS INDUSTRIES, INC. - Now a Foster Wheeler Company-

2006 to 2010

San Juan, Puerto Rico Branch (Engineering, Project & Construction Management


Worked directly with the Puerto Rico Operations Managers and North Carolina's

Corporate Operations VP's, Directors and Managers. Property Manager, Human Resources

and Accounting Administration & Support.

Quickly promoted into roles of increasing responsibility; joined the company as an

Administrative Assistant in 2006, within 6 months promoted as an Accounting Assistant

and in 2008 with proven dependability and reliability, assigned to manage the Puerto

Rico Office.

Efficiently Multi-task ensured optimal performance of day-to-day administrative

operations, including providing human resources support, overseeing up to 90

employee's attendance and streamlining processes.

Served as liaison between project sites employees and management, during several

construction and project management and follow-through assignments for up to 7

Pharmaceutical companies.

Facilitated on-boarding of new hires by conducting Background Check and Drug Test

referrals, orientation, instructed employees in job duties and company policies,

working conditions, opportunities for promotion and employee benefits and arrange for

trainings to be provided.

Maintained personnel files. Vacation and sick accruals record keeping and issues


Coordinated Job performance evaluations and salary adjustments. Discussed evaluations

result with employees.

Handled a wide range of employee-associated actions from recruitment to termination,

including records retention and benefits administration. Collected assets from

departing employees.

Responsible for installation, configuration, maintenance & troubleshooting of the

local and off site computers. Provided support and train users in office & off site

usage. Adaptable to new technology and fast learner.

Approval and processing of vendors and contractors invoices, employees and managers

expense reports.

Performed diverse accounting duties, including A/P, A/R.

Parts Department Administrative Assistant & Parts Purchasing


2003 to 2005

Construction Equipment Sales & Rentals - Cata o, Puerto Rico

Processed Parts purchase orders for the Major Parts Suppliers. Record keeping of

independent sales contractors' assistance and reports. Supported the accounting

department with billing processes.

New employees - training - Cashier / Cashier supervisor - Customer service and sales.

Executive Secretary


2002 to 2003

Public Affairs Office - San Juan, Puerto Rico

Assisted the Company's President in meetings coordination in and out the office.

Travel arrangements.

**Prior roles included Housekeeping Attendant (1995-96) for the Best Western Pierre

Hotel (now Double Tree) in Santurce, Puerto Rico and PBX Operator, Group

reservations/CC No-show collections and Front office support (1998-99) at Condado

Plaza Hotel (now Conrad) in San Juan, Puerto Rico.


Certified Life Coach

July 2013

Life Coaching Institute of Orange County


BA Business Administration / Human Resources Management

Graduation date: December, 2014

National University College Online

-Bayam n, Puerto Rico

Associates Degree in Business Administration / Human Resources Management


American University of Puerto Rico - Bayam n Campus

- Bayam n, Puerto Rico

60 credits - Rooms Division Management

(Former) Hotel School of Puerto Rico

Carolina, Isla Verde, Puerto Rico


MS Office Suite (Word, Excel, PowerPoint, Outlook) - OPERA 5 - ProfitSage - Basic

Access - Basic MASS90 -

ADP E-Time - TimeSlip - AS400 - Fidelio 12.6


Fluent in Spanish and English

Basic knowledge of Portuguese language

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