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Customer Service Sales

North Ridgeville, OH
April 30, 2014

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Rosemary Bayus

**** ****** **.

N. Ridgeville, OH 44039


Summary of Qualifications

Highly qualified and results-driven professional Manager, demonstrating

solid interpersonal, communication, and problem solving skills. Adept at

providing exemplary customer service, account management, leadership, and

achieving all company goals and objectives. Energetic and goal-oriented

with an impressive performance record, well-rounded background in

optimizing sales performance. 14 years experience in the corrugated

packaging industry as well as 9 years in the white paper industry as a CSR

and Sales Rep/Account Manager.

Customer Service Sales Client Relations

Data Entry/Accuracy Techniques/Strategies Performance Evaluation

Administrative Support Team Building/Leadership

Opportunity Presentation

Identification Relationship Building Development

Strategic Negotiation Record/File Maintenance Team Collaboration

Forecasting/Budgeting Problem Solving

Professional Profile

Customer Service/Sales Liaison Kaycan LTD, Elyria, OH - Building

Materials -April 2013-Sept 2013

Responding to customer inquiries through busy walk-in traffic

Oversee and provide guidance to the customer service team to ensure prompt

and accurate processing of transactions.

Administration and processing of customer orders.

Ensure customer service staff acquire and maintain appropriate

interpersonal skills and extensive product knowledge of the full range of

products and services.

Responsible for administrative and operational functions, reporting and

verifications according to policy.

Ensure accounts receivables for the Elyria branch are kept current.

Generate daily as well as monthly reports for various departments

throughout the company.

Process all payroll and vacation reports for the Elyria branch.

Process returns on material.

Customer Service Mgr. Elson's International, Cleveland, OH - Corrugated

supplier -Dec 2010-Mar. 2012

Managed high-volume workload within a deadline-driven environment.

Built productive relationships with customers, vendors and internal

departments as well.

Successfully resolved complex customer issues.

Maintained warehouse inventory on daily basis.

Managed Lockheed-Martin account- order entry to final shipment.

Built solid business relationships with Lockheed staff.

Developed on-the-job training program for Elson's shipping dept as back up

for Lockheed.

Prepared formal quotes for sales reps/#1 contact for sales reps.

Followed up on all quotes to customers and prospective customers.

Sales Service Liaison JIT Packaging, Atlanta, GA. Corrugated supplier-

Aug. 2008-Sept. 200*-****-****

#1 priority was to maintain current business within customer base -

approximately 70 customers.

Nurtured relationships with customers, vendors, management and co-workers.

Resolved issues involving orders, shipments, invoicing, etc.

Daily visits to customers - educating them on JIT products and services.

Worked closely with 2 sales reps and sales manager increasing business and

profitability within customer base.

Account Manager - Enterprise Group/Domtar/Weyerhaeuser, Jax, FL White

paper- Sept. 2001-Jan. 2008

Successfully generated $3.9M in annual sales for the south Ga./north

Florida territory.

Built solid relationships with customers as well as distributors - 70% of

business via distributors.

Consistently maintained profitability by identifying new opportunities and

increasing sales within existing accounts.

New business generated $1.9M in revenue within 2-year time frame.

Regained $750K of partial business from a major account previously prior

to taking over and managing the territory.

Contract negotiations - 3-year contract resulted in new business in 2005.

$1M annually in additional revenue.

Coordinated new product promotions by conducting presentations to

customers and prospects.

Customer Service Rep/Admin. Ass't- Willamette/Weyerhaeuser, Cleve, Oh-

White paper- 1999-2001

Administrative Assistant to the District Manager.

Handled all incoming calls - customer inquiries, complaints, billing


Processed orders through sister plant in Indianapolis-working closely with

Customer Service, Purchasing, Production and all other internal


Was lead "go to" person for DM while he was traveling and conducting

business with customers, vendors and prospects.

Attended training seminars - CAREW to enhance customer satisfaction and

improve productivity.

Prepared quotes.

Was promoted in 2001 to Account Manager and relocated to Jacksonville, FL

to assume new responsibilities.

Education History

Cuyahoga Community College Business Administration Coursework-No Degree

CAREW Sales and Customer Service Training Seminars/Certificates


** Proficient in MS Office, Oracle, AS400, SAP, Salesforce, Box Pro &


Volunteer- Meals on Wheels & St. Jude Children's Research Hospital

Contact this candidate