N. Ridgeville, OH 44039
Summary of Qualifications
Highly qualified and results-driven professional Manager, demonstrating
solid interpersonal, communication, and problem solving skills. Adept at
providing exemplary customer service, account management, leadership, and
achieving all company goals and objectives. Energetic and goal-oriented
with an impressive performance record, well-rounded background in
optimizing sales performance. 14 years experience in the corrugated
packaging industry as well as 9 years in the white paper industry as a CSR
and Sales Rep/Account Manager.
Customer Service Sales Client Relations
Data Entry/Accuracy Techniques/Strategies Performance Evaluation
Administrative Support Team Building/Leadership
Identification Relationship Building Development
Strategic Negotiation Record/File Maintenance Team Collaboration
Forecasting/Budgeting Problem Solving
Customer Service/Sales Liaison Kaycan LTD, Elyria, OH - Building
Materials -April 2013-Sept 2013
Responding to customer inquiries through busy walk-in traffic
Oversee and provide guidance to the customer service team to ensure prompt
and accurate processing of transactions.
Administration and processing of customer orders.
Ensure customer service staff acquire and maintain appropriate
interpersonal skills and extensive product knowledge of the full range of
products and services.
Responsible for administrative and operational functions, reporting and
verifications according to policy.
Ensure accounts receivables for the Elyria branch are kept current.
Generate daily as well as monthly reports for various departments
throughout the company.
Process all payroll and vacation reports for the Elyria branch.
Process returns on material.
Customer Service Mgr. Elson's International, Cleveland, OH - Corrugated
supplier -Dec 2010-Mar. 2012
Managed high-volume workload within a deadline-driven environment.
Built productive relationships with customers, vendors and internal
departments as well.
Successfully resolved complex customer issues.
Maintained warehouse inventory on daily basis.
Managed Lockheed-Martin account- order entry to final shipment.
Built solid business relationships with Lockheed staff.
Developed on-the-job training program for Elson's shipping dept as back up
Prepared formal quotes for sales reps/#1 contact for sales reps.
Followed up on all quotes to customers and prospective customers.
Sales Service Liaison JIT Packaging, Atlanta, GA. Corrugated supplier-
Aug. 2008-Sept. 200*-****-****
#1 priority was to maintain current business within customer base -
approximately 70 customers.
Nurtured relationships with customers, vendors, management and co-workers.
Resolved issues involving orders, shipments, invoicing, etc.
Daily visits to customers - educating them on JIT products and services.
Worked closely with 2 sales reps and sales manager increasing business and
profitability within customer base.
Account Manager - Enterprise Group/Domtar/Weyerhaeuser, Jax, FL White
paper- Sept. 2001-Jan. 2008
Successfully generated $3.9M in annual sales for the south Ga./north
Built solid relationships with customers as well as distributors - 70% of
business via distributors.
Consistently maintained profitability by identifying new opportunities and
increasing sales within existing accounts.
New business generated $1.9M in revenue within 2-year time frame.
Regained $750K of partial business from a major account previously prior
to taking over and managing the territory.
Contract negotiations - 3-year contract resulted in new business in 2005.
$1M annually in additional revenue.
Coordinated new product promotions by conducting presentations to
customers and prospects.
Customer Service Rep/Admin. Ass't- Willamette/Weyerhaeuser, Cleve, Oh-
White paper- 1999-2001
Administrative Assistant to the District Manager.
Handled all incoming calls - customer inquiries, complaints, billing
Processed orders through sister plant in Indianapolis-working closely with
Customer Service, Purchasing, Production and all other internal
Was lead "go to" person for DM while he was traveling and conducting
business with customers, vendors and prospects.
Attended training seminars - CAREW to enhance customer satisfaction and
Was promoted in 2001 to Account Manager and relocated to Jacksonville, FL
to assume new responsibilities.
Cuyahoga Community College Business Administration Coursework-No Degree
CAREW Sales and Customer Service Training Seminars/Certificates
** Proficient in MS Office, Oracle, AS400, SAP, Salesforce, Box Pro &
Volunteer- Meals on Wheels & St. Jude Children's Research Hospital