Johnny R. Jackson
SUMMARY OF QUALIFICATIONS
- CompTIA A+ certified computer technician.
- Excellent communicator with outstanding customer service skills. Experience working
w ith a wide range of end-users, diagnosing and resolving hardware and software issues.
Outstanding technical skills and experience with multiple Windows operating systems, MS
O ffice, internet connections, PC hardware, applications and documentation.
- Outstanding proficiency with t ranslating technical terminology for end-users.
- Experience Imaging, setting up, installing, t roubleshooting and repairing desktops,
l aptops, networking hardware and printers. E xperience with Active Directory.
- Experience migrating users from one Operating System to another (XP to Windows 7).
- Strong background working with software, hard drives, video and vi rus removal tools.
- Skilled in the use of multiple t icketing systems, the most recent being BMC MAGIC.
- Able to easily adapt to any work environment and learn new job skills quickly.
T ECHNICAL SKILLS
N etworking: L AN/WAN, TCP/IP, Hardware (switches and routers
Operating Systems: W indows XP/Vista/7/8/8.1, Android, iOS
Software Applications: M S Office 2003/2007/2010 (Outlook, Word, Excel, Power
L ync communicator), Active Directory Computers and Group
I maging Software (Norton Ghost and Windows), M icrosoft
SCCM software deployment tools and RDP remote connect
Sharepoint (ITKB documentation of issue resolution and
A lbany Technical College A lbany, Ga Sept. 2000 – Jun.
Associate Degree in Computer Information Systems.
A lbany State University A lbany, Ga A ug. 2006 – May.
Bachelor in Computer Science with a minor in Business.
P hoebe Putney Memorial Hospital A lbany, GA A pril 2008 –
I T PC Technician/Desktop Support Analyst
Responsible for day to day support of micro-computers and associated equipment’s for end
users through the hospital and i ts affiliates. Installs, configures, and t roubleshoots micro-
computer and associated hardware/software. Full-time position in Desktop, Laptop, Server,
and Network Support in t ight deadlines, for a large public engineering and design company,
on a corporate domain.
Responsible for computer software, hardware, printer and server support for over 15
offices in the Southwest Ga area, encompassing over 160 users physically and remotely.
T roubleshot computer hardware, software and LAN / WAN issues, working
i ndependently and with a team of IT professionals throughout the US and Canada, using a
t icketing system. M igrated users from Windows XP to Windows 7.
- K nowledge of SAN, VMWare, M icrosoft Exchange and Active Directory
C ircuit City (Fi redog) Albany, Ga M ar. 2005 – April
Software / H a rdware Support Technician
PC technician is a skilled worker specialized in t rouble-shooting personal computers. He or
she assembles and repairs PC-related matters. He or she may also upgrade and provide
customers of information about computers. Full-t ime position in PC / Mac, Software and
Responded to in store t ickets in a t imely manner, and provided a high level of top-notch
customer support, while keeping all documentation up-to-date.
T roubleshoot desktop and laptop PCs for customers who purchase a new unit or old
system from home.
Responsible for software t roubleshooting and upgrades, PC hardware support, Win XP,
V ista, and 7 image building, migration and deployment, and documentation.
C allTech Communications(AT&T) A lbany, Ga M ay 2002 –
Technical Support Representative
Responsible for all customer inquiries and questions, provide excellent customer service at
a ll t imes. Work with confidential customer information and problem solve to help customers
issues. Appropriately communicate with upset customers to resolve their inquiries.
A DDITIONAL INFORMATION
- Comptia A+
- Application Software Specialist