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Administrative Assistant Customer Service

North Richland Hills, TX
April 29, 2014

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**** *** ****** ***. **** Worth, TX


Cell 817-***-****

Executive Administrative Assistant

Ability to work under moderate supervision, possess high character, principles, integrity

a nd values. Professionally complete clerical and administrative functions to support

h igh end level members.

Skil ls & Attributes

• Fully Bil ingual in Spanish / English • Notary Public Certified

• Knowledge of MS Office, Outlook, Software Systems • Mediation Training Certification

• 10 Key by Touch • Customer Service Certification

• Familiar with office equipment • Professional phone etiquette

• Expert in handling sensitive & confidential matters • Business grammar training

• Ability to follow complex wr itten and oral instructions • Plus very Organized, Responsible and a

Fast Learner

P rofessional Experience

Fort Worth Housing Authority Fort Worth, TX.

Administrative Assistant 8 /02 – 3 /14

• Monitor schedules of property managers and assistant managers

• Complete and update PHAS documentation monthly for subsidy reasons by obtaining

occupancy information as well as requesting trial balance reports from senior accountant

• Obtain variance report from accounting department for budget purposes

• Update the action vacancy plan submitted to H UD on monthly basis

• Create and maintain numerous departmental forms including HR forms

(e.g. 3 day notices, daily time logs, all verification forms, hud forms)

• Use current computer software (Elite & PIC) to run and prepare reports such as monthly

report, vacancy detail report, demographics reports, resident l isting, delinquent re-exams,

move in and move out reports, 50058 submission rate report and many more

• Assist supervisor in the creating, preparation, and final steps of the budget process

• Coordinate, plan and manage travel arrangements for all staff in housing management &

m aintenance division and sometimes affordable housing staff

• Maintain all fi l ing and organization of documents such as meeting information, budget

d ata, check requests, contracts, HR information, employee evaluations, forms, writs &

forcibles fi led, site information..

• Order and prolong office supplies to range from paper clips, copier paper & pens to office

f urniture and equipment

• Acquire dictation at staff meetings and complete minutes

• Contact property managers to request information or give instructions

• Conduct notary services as needed including walk in public housing and section 8 clients

• Assist with walk-in clients including spanish speaking only clients

• Answer phone and screen calls and direct calls to proper personnel if unable to assist

1 of 1 P a g e

• Schedule meetings to include quarterly meetings held at the sites and update calendars

• Oversee department timesheets, correct and submit in a timely manner

• Responsible for all incoming and outgoing correspondence such as move-out summaries,

t ransfer requests, personal leave time requests and much more

• Assist with quality control and file auditing requirements

• Schedule and coordinate grievance hearings

• Reserve meeting areas using the ms outlook administrator calendar

• Prepare material for staff meetings and staff trainings

• Communicate resourcefully and efficiently with english /spanish speaking clients or staff

• Assist supervisor w ith all aspects of the hir ing process including screening candidates

manage paperwork, reference checks, etc.

• Complete HR forms for potential or / and current employee transactions

• Prepare administrative regulation and all policies included in the ACOP and addendums

such as the SEDACA policy and reasonable accommodation policy


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