Customer Service Sales

Shana Thompson

Lead Teacher, * Year old class - Legacy Academy

Pittsboro, NC

*****.*.********@*****.*** - 919-***-****

A qualified sales and customer service professional with experience in telecommunications.

WORK EXPERIENCE

Lead Teacher, 3 Year old class

Legacy Academy - Chapel Hill, NC - February 2013 to Present

Taught an age range of 2 to 4 years old, as well as some infant care

* Experience with special needs (autism)

* Promoted to lead teacher after 2 months

* Responsible for maintaining a classroom under NAEYC standards, in an ECERS environment

* Lesson plans based on monthly curriculum using the High Scope format

* Report to Director, Curriculum Director, and parents

Sales Manager

American Cellular, Inc - Hillsborough, NC - March 2010 to December 2011

Verizon retailer)

* Supervised all aspects of store, including scheduling, staffing, inventory and quotas

* Worked closely with customers to build relationships and retention

* Hired, trained, and evaluated personnel in sales and customer satisfaction

* Assisted in store's opening, including establishing community presence

Patient Advocate and Doula

Charlotte Area, NC - 2003 to 2007

Self employed, responsible for marketing, accounting and all aspects

* Practiced as a labor doula in accordance with HIPAA regulations

* Educated parents about prenatal health and well-being, the birth process, and postpartum care

* Served as a liaison between families and medical personnel, and referred to social services when necessary

* Provided on call care at all times of day and night

EDUCATION

University of North Carolina at Charlotte - Charlotte, NC

Vance Granville Community College - Henderson, NC

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