Customer Service Sales

YVES ALEXIS

*** ********** ****● Orange Park, FL 32073

904-***-**** ● *****************@*****.***

SUMMARY OF QUALIFICATIONS

Analyze network data to determine network usage, disk space availability/server function

Configure and define parameters for installation/testing of local area network (LAN), wide

a rea network (WAN), hubs, routers, switches, controllers, and multiplexers.

Configure security settings or access permissions for groups or individuals.

Configure wide area network (WAN), local area network (LAN) routers or related equipment

and document network support activities.

Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure

sufficient availability or speed, network problems, or disaster recovery.

Identify networking problems using diagnostic testing software and equipment.

Install and configure wireless networking equipment.

Install network software, including security or firewall software.

Install new hardware /software systems, ensuring integration with existing networks.

Installation of Operating Systems, Email Servers and Clients.

Configure and t roubleshoot Operating Systems and Database Management Systems.

Administer Windows Server, Cisco Networking Essentials and Local Workgroup Network

management.

Proficient in M icrosoft Office including Word / PowerPoint / Excel.

COMPUTER SKILLS

Hardware

Printer installation and troubleshooting

PC troubleshooting and repair

Intermediate knowledge on building PC's

Installed and maintained commercial Linksys routers

Software

Proficient in Microsoft office, Word and Power Point

Moderate knowledge of the CMD Prompt

Supported both XP and Vista (Troubleshooting, Anti-Virus and Windows Update)

Practical Knowledge in VM Ware and Virtual PC

Networking

Knowledge in Windows Server 2003

Setup server/client network

Installed and Managed Active Directory (Creating users, groups and ACL's)

Basic setup of 2600 router and 2950 switches and setup RIP, OSPF and VLANS

PROFESSIONAL SKILLS AND ABILITIES

SALES REP/CUSTOMER SERVICE

Responsible for meeting sales and calls quota daily.

Provided excellent customer service to customers facilitating satisfaction and customer loyalty.

Worked well independently or as a team player to create a great work atmosphere.

Dedicated to work long days to ensure jobs is completed professionally and on time.

COMMUNICATIONS

Maintained professionalism when confronted by a dissatisfied client.

Established and maintained relationships with essential clients.

Exhibited professional wri t ten and verbal communication skills.

A. Yves Pg-2

CASH IER

Excellent money handling skills and abilities

Prepared orders as submit ted in an accurate and timely manner.

Reliable and t rustworthy facilitating a professional atmosphere.

Manage cashiering activit ies in areas of purchasing, and enforce store policies.

H ISTORY OF EMPLOYMENT

2013 – Pres Direct Sale Rep, 5Linx Network Marketing, Jacksonville, FL

2008 – 2012 Order Puller, Sally Beauty Supply, Jacksonville, FL

2006 – 2008 Cashier, Lord & Taylor, Columbia, MO

EDUCATION / TRAINING

Florida Career College, High Voltage Air Conditioning (HVC), Certification, Jacksonville, FL

College Horace P. Sanon, High School Diploma/GED, Cayes, Sud, Haiti

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