Ability to gather facts, analyze the situation and resolve the probl
Resume:
Cara Dixon
Springtown, Texas ***82
Work Experience
Supreme Lending, Dallas, Texas
Investor Reporting, Mortgage Servicing 2013 2013
Obtained supporting documentation Completed assigned duties within
• •
and verified transactions on investor established time frames thereby
reports, files, and spreadsheets for all reducing company risk.
wires and deposits Doc management, receive files
•
Reporting Remittance to FNMA, from Post Closing Department;
•
ensure funds reported correctly and log all original documents,
research all outstanding items prepare boxes to be shipped to
Assist in Reconciling and Remitting Iron Mountain, and log each file
•
FNMA daily. into Iron Mountain site for
Identified processing errors and tracking purposes
•
escalated to management as needed for Schedule pickup and drop off of
•
department quality control. all documents into and out of Iron
Customer Service inside and outside of Mountain storage. Order supplies
•
the company. Customer calls and from Iron Mountain as needed
customer service was a must
Posted payment exception items Ensure at loan level all
• •
manually into Harland and Encompass. County/City Taxes paid annually
per state
Created and updated procedures for Assist in Escrow Analysis; work
• •
department process changes and closely with Escrow Department
assisted with associate training. to train on the processes and daily
task
Saxon Mortgage Services, Fort Worth, Texas
Bank Reconciliation Specialist, Financial Transaction Management 2008 – 2012
Coordinated outstanding items with Performed initial review of staff
• •
Investor Accounting to ensure accurate reconciliations prior to
and timely resolution within specified submitting to department
compliance time frames. manager for approval.
Reconciled monthly bank activity on Verified cash adjustments were
• •
investor bank accounts. processed in a timely manner.
Obtained supporting documentation Ensured accounting and
• •
and verified transactions on investor reconciliation policies and
reports, files, and spreadsheets for all procedures were followed to
wires and deposits. maintain quality control for the
department.
Provided copies of bank statements to Prepared and submitted required
• •
investors as required. investor banking schedules/forms
to requestors in a timely manner.
Reviewed prior account reconciliations
• Completed assigned duties within
•
to ensure that all outstanding items established time frames thereby
were researched and resolved to reducing company risk.
comply with USAP/Reg AB guidelines. Scanned and filed all bank
•
reconciliations and saved soft
copy for later retrieval
Reported pertinent information to
•
senior management as it relates to the
company risks.
Saxon Mortgage Services, Fort Worth, Texas
Default Administrator, Loss Mitigation 2007 – 2008
Assisted with the document preparation Ordered all Brokers Price
• •
for the Default Resolution Plan (DRP) Opinions (BPO) needed for DRP
meetings. as well as requests from various
departments.
Ensured credit reports were ordered on Reviewed and processed all
• •
DRP loans. financial packages received to the
appropriate loss mitigation staff.
Investigated processing of assigned Investigated outstanding BPO
• •
CIT’s to ensure completion. invoices to ensure payment was
made to the BPO vendors.
Documented information in
• Verify related cash adjustments
•
MortgageServ servicing system and are properly posted in a timely
Microsoft Office Access database as manner.
needed.
Saxon Mortgage Services, Fort Worth, Texas
Quality Control Specialist, Quality Assurance 2007 – 2007
Performed scheduled quality control Observed collection calls to
• •
reviews on Call Center, Loss ensure quality conversations and
Mitigation, Workout departments as compliance with FDCPA and
well as various other staff within Saxon Saxon’s policies and procedures.
as required.
Ensured workout programs were Ensured proper processes and
• •
discussed and offered to borrowers that procedures were followed by
fit the criteria established by Saxon. departments without customer
contact.
Tracked call review activities, Tracked and managed reporting
• •
identified potential problems and of all quality reviews performed.
communicated to management timely.
Identified and recommended training Maintained database of calls
• •
needs based on call review results and monitored for reporting results
trends. and archiving recordings.
Reported all violations of company
•
policies and procedures to appropriate
management.
Saxon Mortgage Services, Fort Worth, Texas
Payment Processor, Financial Transaction Management 2006 – 2007
Posted payment exception items Posted suspense funds in the
• •
manually on MortageServ servicing AutoPost queue.
system for Call Center, per call center
posting instructions
Reviewed and processed the DataScrub Identified processing errors and
• •
3 and 4 reports on a daily basis. escalated to management as
Worked closely with all areas of the needed for department &
•
mortgage servicing departments customer quality control.
Printed and mailed all reject letters for
• Researched loan history and
•
Call Center. escalated disputes from
customers.
Posted Escrow funds and processed Posted funds in the unapplied
• •
Escrow script daily, per Escrow funds bucket 3E when required.
department posting instructions
Processed the payment wire script Balanced daily reconciliation
• •
when needed. report for funds received.
Balanced Manual Reconciliation Cash Created and updated procedures
• •
system activity daily. for department process changes
and assisted with associate
training.
Saxon Mortgage Services, Fort Worth, Texas
Payment Processing Sort Operator, Financial Transaction Management 2006 – 2006
Processed all lockbox payments to Prepared daily bank deposits.
• •
meet department deadlines.
Updated the Western Union statistics in Transmitted and confirmed bank
• •
Excel on a daily basis. posting files were successful to
Contact posting department to verify FiServ and Ventanex.
•
instruction for proper posting to the Customer Service was a must
•
system with all Department within the
Mortgage Servicing shop.
Performed sorter maintenance weekly. Open and sort mail that failed
• •
during run on sorter.
Saxon Mortgage Services, Fort Worth, Texas
ARM Specialist, Special Loans 2005 – 2006
Audited trial and final analysis report. Audited Stewart data capture
• •
reports.
Set up Soldier and Sailor loans. Verified loans qualify for
• •
Soldiers and Sailors Act.
Review note and rider in Mobius
•
(WAMO) to verify loan information is
set up correctly in servicing system
(interest method, subtype, interest rate,
and interest rate change).
Saxon Mortgage Services, Fort Worth, Texas
Payoff Processor, Financial Transaction Management 2004 – 2005
Generated payoff quotes for internal Ordered origination files when
• •
and external customers documents were not available in
the imaging system
Processed payoff CITs on a daily basis Completed the prepayment
• •
penalty report on a daily basis
Ordered foreclosure fees in NewTrak to
• Verified prepayment penalty
•
insure payoffs were quoted accurately. plans were set up correctly
Validated mortgage loan information
•
obtained in the original loan
documents
Dixon Tile, Springtown, Texas
Office Coordinator, Assistant 1999–
2004
• Prepared and Completed all Billing
• Calculated hours worked to prepared
all employee paychecks
• Handled all Accounts receivable and
payable for bills and job supplies on
a monthly basis.
• Data entry of all installs completed
on a daily basis.
• Set up schedules for employee’s next
day agenda.
• Ordered supplies for the jobs on
daily basis and ensured all jobs were
completed to customer satisfactory.
• Prepared onsite quotes for supplies
and labor to ensure client was
knowledgeable of all expenses.
• Helped set and grout tile
• Daily customer service was a must
Education
Northside Christian Academy, 2001
High School Diploma
Skills/Key Accomplishments
Ability to gather facts, analyze the Proven ability to work well under
• •
situation and resolve the problem with pressure and strict deadlines to
little or no assistance from ensure compliance with investor
management guidelines
Committed to accuracy resulting in Ability to work with all areas of
• •
little to no errors on monthly investor servicing due to knowledge and
reconciliations experience in various
departments
Efficient and dependable
• Team player
•
Able to prioritize and mult task. Well organized.
• •
Strong written and verbal Typing 40+ WPM/Ten key
• •
communication.
Microsoft Office (Excel, Word, Access, Mortgage Servicing Systems
• •
PowerPoint and Outlook) (Fiserv and MSP/LPS)
Encompass, Harland
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