Project Manager Management

Rachelle Ann I. Cruz, M.A.

** ******* **** **, ***.Tomas, Pasig City 1600

(02) 6427492 Mobile Phone - (091*-******* Email: *********@*****.***

QUALIFICATIONS

Fluent in English and Filipino. Knowledgeable and have more than 7

years experience in handling all HR facets such as Compensation, Benefits,

Industrial and Labor Relations, Employee Engagement, Career Progression,

Performance Appraisal, Rewards and Recognition, HRIS, Talent Management,

Exit Management, etc which gain through different industries as HR

Generalist and HR Specialist role.

WORK EXPERIENCE

August 2012 - Present

Assistant HR Manager (HR Generalist), Tech Mahindra, Ltd

. Responsible in handling all HR operations of Tech Mahindra

Manila site such as Compensation Management, Benefits, Career

Progression, Performance Appraisal, Labor Relations, Employee

Engagement, Rewards and Recognition, HRIS, Talent Management,

etc. for at least 1,700 employees

. Responsible for employment life cycle in the company.

. Responsible for day to day employee relations, discipline,

grievance, resolution process in compliance with Philippines

Labor Laws.

. Responsible in reviewing internal policies of different

department. Responsible in revising internal HR policies.

. Responsible for identifying the main reasons of attrition

through analyzing exit interview and implementing measures

along with Senior Management to increase employee engagement

and retention in the location.

. Responsible in drafting and discussing HR Budget for the

whole year with HR Head.

. Prepare and present HR team review in monthly/quarterly

meetings such as MANCOM and Monthly Business Review (MBR)

with HR Head.

. Support payroll processing, maintain statutory compliance,

ISO/Audits build and maintain effective relationships with

internal clients.

. Conducts SKIP level meetings, focus group discussion (FGD)

and provide advice and/or guidance to Senior Management.

. Facilitate and implements HR Employee Engagement as part of

retention program of the company.

. Handles internal job posting (IJP), global talent exchange

program (GTEP), NLRC cases, etc.

September 2011 - August 2012

HR Business Partner Senior Analyst, Accenture

Performance Management

. Objective and goal setting - conduct brown bag sessions.

. Coaching - conduct brown bag sessions.

. Key Performance Indicator design - conduct brown bag sessions.

. Oversee the Annual Performance Management Process & policy compliance

. Facilitate Performance Improvement Plans

Employee Relations - Issue Resolution/Management

. Meet with the employee to discuss issues/concerns including issuance

of memos.

. Evaluate & approved issued notice to explain and notice of decision

memos.

. Monitor cases & safe keep negative information tracker.

. Assist ER subject matter expert in conducting investigation.

Employee Permanency Process Support

. Determine Project Manager responsible for new hire evaluation

. Review project feedback, as needed

. Provide guidance on permanency extension cases

Compensation/Total Rewards Administration Support

. Salary Administration Support

. Project Specific Pay Schemes Program Definition

. Productivity Bonus Approver Information

Employee Exit Management

. Determine initial employee's reason for leaving

. Provide intervention/guidance for special needs

. Ensure that exit interview has taken place

General HR

. Approve training requests (CBTs and milestone courses) in myLearning

. Provide support to Project execs in coming up with Action Plans based

on Employee Satisfaction Survey results

May 2010 - September 2011

HR - Performance Management Associate, PSBank

Performance Appraisal:

. Assists Department Head in administering the performance

appraisal system for all employees of the Bank.

. Prepares the leveling sheets of each group and supervises the

distribution of the PADP forms to various units of the Bank

. Prepares PADP forms for distribution to various units of the

Bank

. Monitors submission of accomplished PADPs

. Computes for the employee's attendance rating and

incorporates with line's appraisal to compute overall rating

for officers and staff PADPs.

. Maintains database of staff and officers PADP ratings and

corresponding action taken (e.g., merit increase, promotion).

. Consolidates and prepares a database of the bank wide PADP

ratings as basis for the merit increase.

Promotions:

. Monitors employees who are already qualified for promotion

based on performance ratings and training.

. Reviews and evaluates recommendations for promotion.

. Receives recommendations for promotion of officers and staffs,

assists line in completing requirements.

. Prepares and provides the line with the required performance

appraisal form for purposes of promotion and the Promotion

Recommendation Form.

. Performs initial 201 screening for recommendations: records

work history, training records, present and previous

performance ratings, and (for branch-based recommendees)

branch and audit ratings. Also checks for disciplinary

sanctions, credit card past due records, attendance

infractions, and other negative information.

. Prepares the promotion slides

. Drafts summaries of recommendations for Personnel Committee

deliberation for further screening with the Department Head

and Group Head.

. Prepares congratulatory memos for recommendations approved by

the Personnel Committee, for signature of the President

(officer promotions) or HRG Head (staff promotions).

. Submits the BSP requirements for newly promoted officers

. Provides summaries of approved promotions for updating of HR

records, pay advice and for announcement by the Link and via

HRG ebulletin.

Permanency of Probationary Employees

. Secures list of newly hired probationary staff from

Recruitment Department.

Monitors probationary period of new employees and issues

regular appointment memos based on line

recommendation.

. Monitors the probationary period of new employees for the

purposes of their

performance appraisal

. Processing of BI documents and results and requests for

payments.

. Prepares notices and memos to the line units.

. Prepares the permanency reports and pay advise.

. Performs initial 201 screening for recommendations for Acting

Status.

Job Description

Assists in the completion of the JDs bankwide

Maintains the JD monitoring database.

Prepares the JD stats reports.

Requirements for Outgoing Employees

Performs the exit interview for outgoing employees.

Regular Appointments

. Performs initial 201 screening for recommendations for Acting

Status.

. Prepares Appointment to Acting Status memo for approved

recommendation for review and signature of Department

Head.

. Logs and monitors acting status period.

. Secures list of newly hired probationary staff from

Recruitment Department.

. Monitors probationary period of new employees and issues

regular appointment memos based on line recommendation.

. Issues notice of temporary and permanent transfers of

employees.

July 2007 - May 2010

HR - Employee Relations Associate, PSBank

. Provides administrative support in the handling of employee

cases and implementation of effective employee discipline

programs and procedures.

. Closely monitors employee cases and coordinates with various

parties (employees involved, complainants, supervisors,

internal and external investigators and counsel, Committee on

Administrative Review and Evaluation members) to ascertain

that all cases are attended to promptly and that due process

is accorded in each case.

. Drafts and releases disciplinary memos and other related

communications.

. Ensures complete and proper documentation for each case.

Organizes and safekeeps employee responses, incident reports,

audit reports, transaction slips, and other supporting

papers.

. Releases sanction memos/ templates and coordinates with

concerned units to ensure implementation of disciplinary

action.

. Attends CARE hearings, documents proceedings and elevates the

matter to Personnel Committee who shall evaluate and approve

the appropriate penalty as may be warranted by the facts and

circumstances of the case.

. Provides case information and documents to Bank's legal

counsel(s) for illegal dismissal cases filed against the

Bank.

. Responsible for the update, maintenance and reporting of

negative information databases of all employees

. Drafts, recommends and prepares disciplinary memos

(tardiness, improper office attire, AWOL, etc), on a monthly

basis and sees to it that the schedules of penalties imposed

are within the prescribed policies.

. Safekeeps and files employee responses of serious

administrative cases and updates Labor Relations Officer of

requirements for review, e.g., need to extend preventive

suspension, the frequency of the same infraction leading to

more severe disciplinary action, involvement of the same

employee in another administrative sanction

. Prepares folders and chooses from the 201 files of employees

relevant data for inclusion in the Committee on

Administrative Review and Evaluation (CARE) members' folder,

prior to the hearing.

. Assists the Labor Relations Officer in the investigation of

disciplinary cases, through retrieval of relevant evidence,

transaction media and data, from various internal and

external sources.

. Gives orientation to the Bank's new hires on corporate

ethics, the Code of Conduct and employee discipline.

. Assists the Employee Relations Officer in the conduct of

Collective Bargaining Agreement (CBA) Negotiations, Labor-

Management Committee Meetings, and, other labor related

activities that promote harmonious relationship and

industrial peace between Management and Labor.

. Checks employee names against negative information database,

for purposes of loans, promotions and other requirements.

. Preparing the proposed new programs and tournaments at the

start of the year

. Implementing all management-initiated events and activities

. Come up with creative ideas and concepts on how to sell and

launch a particular event

. Preparing teasers and announcements for release in Ebulletin

. Ensures that all the logistics needed for every event are

complete.

. Coordinates with the different suppliers to source out the

best venues and all the materials needed for every event, at

a reasonable rate.

. Prepares an inventory of all the materials purchased and

used, after every event.

. Provides administrative support by filling all corporate

events documents.

Achievement: Promoted JC 4 after one (1) year of performing as

Employee Relations Associate.

November 2006 - July 2007

HR - Benefits Associate, PSBank

. Processes SSS Salary Loan and Pag-IBIG Multi-Purpose Loan

application.

. Monitors SSS and Pag-ibig loan balances and advises

Compensation Department of new and fully paid accounts.

. Accountable for safekeeping of loan document forms and

related requirements.

. Process the Housing Equity Loan Program (HELP) and Employee

Salary Loan applications.

. Consolidates the official receipts used for Housing Equity

Loan.

. Coordinates ILS system problem with Systems Development

Department.

. Prepares payroll advices to Compensation Department regarding

problem in loan deductions.

. Handles the administration of Educational Incentive

Reimbursement and Incentive Allowance for passing government

licensure examinations.

. Checks the uncollected amount of FSL and HELP from payroll to

minimize delinquent accounts.

. Checks the delinquent accounts on FSL and HELP of employees.

. Monitors the employees with resigned co-makers

. Handles the certifications for credit card applications.

. Ensures that all processes/transactions/decisions are in

accordance with established Bank policies and government

regulations, and that the required turnaround times are met.

. Handles the preparation of remittances and requests for

payment for Philippine Axa Life Insurance.

. Prepares certifications of contributions for Pag-ibig, and

SSS premiums.

. Processes certifications and claim forms for PhilHealth.

. Processes the application of Pag-IBIG Provident claim

applications

. Prepares various reports of additional and cancellation of

dependents for group life insurance coverage and upgrading of

employee's life insurance.

. Processes maternity and sickness benefits and allowances.

. Prepares payroll advices to Compensation Department regarding

inclusions and exclusion of employee due to maternity leave.

. Monitors Outstanding Account Receivables and Miscellaneous

Assets due to advance payment made for SSS maternity and

sickness benefits.

. Accountable for safekeeping of maternity and sickness benefit

documents and AXA Life Insurance enrollment forms and related

requirements.

. Handles the preparation and requests for payment for HMO

plan.

. Handles the releasing of hospitalization allowance, assists

in the administration and release of HMO cards and HIB

checks.

. Prepares various reports of additional and cancellation of

dependents and upgrading of employee's Health Plan.

. Responsible in consolidating the medical receipts for

reimbursement.

. Handles the preparation of reporting of new employees to SSS,

Pag-ibig, and PhilHealth.

. Prepares payroll advices to Compensation Department regarding

deductions, and adjustments.

. Processes burial assistance.

August 2006 - November 2006

CSA - Teller, PSBank

Achievement: Rated Very Good for the Performance Appraisal

Development Program and was regularized in three (3) months time

from the day that I was hired

EDUCATION

MA in Industrial / Organizational Psychology, April 2011.

University of Santo Tomas, Manila, Philippines

Achieved Meritus (Cum Laude) in the research study entitled:

Workaholism, Work Engagement, Job Performance and Demographic

Variables of Selected Bank Employees: Basis for a Work

Productivity Improvement Program

Bachelor of Arts, Major in Psychology, March 2006. Dean's List:

1st Semester, SY 2005-2006

College of the Holy Spirit, Manila, Philippines

High School Diploma

Pasig Catholic College, Malinao, Pasig City, Philippines

COMPUTER SKILLS

TOOLS: MS Office Applications: MS Word, MS Excel, MS Powerpoint,

MS Outlook

REFERENCES

Mr. Pascual M. Garcia, III

President

Federal Land

Phone No.: 091*-*******

Ms. Marilou M. De Guzman

Assistant Vice President

China Savings Bank

Phone No.: 092*-*******

Mr. Anthony G. Sarmiento

Employee Relations Officer, Human Resource Group

Philippine Savings Bank

Phone No.: (02)885-8208 local 8153

Contact this candidate