Operations Manager
Resume:
THOMAS L. DODSON **** **rd Street #** San Diego, CA 92116 619-***-**** **********@*******.***
SUMMARY OF SKILLS
• CLIENT SERVICE DELIVERY • CUSTOMER SERVICES • OPERATIONS • ADMINISTRATION
• PROGRAM MANAGEMENT • COMMUNICATIONS • INVENTORY CONTROL • PROCESS CONTROLS
• DOCUMENTATION & REPORTING • CLIENT & VENDOR RELATIONS • TEAM BUILDING • QUALITY CONTROL
• EMPLOYEE RECRUITING, DEVELOPMENT & TRAINING • PRODUCTIVITY/ PROCESS AUDITS & ANALYSIS
SOFTWARE PROFICIENCIES: MICROSOFT WORD, EXCEL, POWERPOINT, QUICKWIRE, ETC.
SUMMARY OF QUALIFICATIONS
• Over 15 years of success in program management, divisional leadership, program audit and analysis, growing and developing client relationships, consultative and solutions based client service delivery, successful resolution of customer grievances, and documentation.
• Superior communication, organization and problem solving skills experienced in financial services, payment processing industry processes, cash services and vault management, personnel administration, recruiting, vendor fulfillment programs, daily operations, administration of team work-flow, and complex data administration.
• Strong abilities in client relationship management experienced in the development and implementation of improved controls, product training, and product collateral. Strong sense of priorities, a keen eye for detail and a valued reputation for integrity.
WORK HISTORY
2013 – Present GARDAWORLD, San Diego, CA
Cash Vault Services Manager
• Exercise oversight of daily cash and coin service distribution operations for banks, retail operations, and ATM locations in region.
• Manage cash and coin inventory, employee development and training, implement process controls for quality assurance and productivity enhancement; departmental communications, and documentation.
• Process customer requests, administrate daily workload and manage the fulfillment of special orders.
2008 – Present ELITE SHOW SERVICES, INC., San Diego, CA
Security Management
• Provided leadership and guidance over security operations for Charger and Padre Events.
• Managed human resources functions, security team training, recruiting including screening, interviewing, verification practices, and hiring; employee relations, benefits administration; employee training including best practices, safety, policies, procedures and practices.
2004 – 2008 US BANK, San Diego, CA
Teller Coordinator II
• Managed daily work flow, scheduling, and comprehensive training of tellers insuring best practices and compliance with corporate and federal regulations and policies; provided oversight of teller cash drawer reconciliations.
• Directed and managed customer services for individual and merchant customers, resolved escalated customer service issues, and processed banking transactions.
• Serviced branch ATM machines and provided cash vault services.
2004 THE POSTAL PLACE, San Diego, CA
Customer Service Representative
• Provided comprehensive customer services and daily operations for independent shipping and postal services provider.
• Responsibilities included sales, day-to-day shipping and receiving operations, carrier and vendor relations, logistics support, customer communications, complete documentation, customer utilities payments, wire transfers, and shipping supplies sales and supply inventory control.
2002 – 2003 XODUS MAGAZINE, San Diego, CA
Advertising Executive
• Managed major accounts, contract sales and negotiations, client relations and expectations.
• Provided display ad consultation and production, message engineering, brand reinforcement, production calendar management, sales presentations, communications, and sales administration.
2001 – 2002 WELLS FARGO BANK, Lead Teller, San Diego, CA
2000 THE LEXINGTON HERALD-LEADER, Account Executive / News Assistant, Lexington, KY
1992 – 2000 KROGER CORP., Lexington, KY
Assistant Manager
• Eight years of success providing store leadership and oversight of daily operations, customer services, inventory control, department and employee workload administration, visual merchandising and promotions, implementation of safety policies, compliance with all state and federal food handling and OSHA requirements, and employee development and training.
1984 – 1992 UNITED STATES NAVY, E-4; Hospital Corpsman, San Diego, CA
EDUCATION UNIVERSITY OF KENTUCKY, LEXINGTON, KY (2001) – Bachelor of Science, Advertising & Communications
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