Customer Service

*****.*********@*****.*** **** SW **th Ave Cooper City, FL

954-***-****

MARIE MONTES DE OCA

Objectives

Seeking a career with a well-established company where my skills are implemented and

enhanced.

Education

Sheridan Technical Center

June 06, 2012 High School Diploma

Experience

Carter’s Children Store 12801 West Sunrise Blvd Suite 815

Assistant Store Manager July 11 2013 – Present

Opening and closing the store, Professionally handling customer complaints to a positive

outcome, Always maintaining an appealing and organized store appearance, Manage planned and

unplanned absence, discussing training needs with individual staff members., Timekeeping,

Payroll.

Carter’s Children Store 12801 West Sunrise Blvd Suite 815

Sales Associate November 2012 – Present

Cash Handling, Customer Service, Sales

Halloween City

Hollywood, FL

Temporary Sales Associate October 2012 – November 2012

Cash Handling, Customer Service, Fitting Room Attendant, Sales

Milestone Medical Clinic & Spa

Pembroke Pines, FL

Office Assistant April 2008 – August 2009

Receptionist, Scheduling Appointments, Faxing

Skills

Focused, hard working, energetic and reliable.

Ability to continually maximize business sales and opportunities.

Knowledge of store standard operating procedures (SOP's)

Knowledge Of Point Of Sale procedures (POS)

Always having a sense of urgency and attention to detail.

Leading by example in terms of sales and customer service.

Microsoft Office, Word, Excel

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