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Customer Service Technician

United States
April 28, 2014

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Shannon M. Guy, CPhT

*** ********** **. ***. *, Costa Mesa, CA 92626

Phone: 949-***-****



To obtain a Pharmacy Technician position utilizing my skills, training and

education within the pharmaceutical industry. My goal is to pursue ongoing

professional development opportunities while contributing to the

productivity of the team.


CNI College, Orange, CA 2013

Pharmacy Technician Program (ASHP & ABHES Accredited)

Southern Utah University, Cedar City, UT 1996



Pharmacy Technician 2013

Pharmacy Alternatives

. Responsible for monthly cycle reports to gather exchanges to fill

patients' monthly medications, shipped daily medications, stocking,

handled the PA process, filled punch cards, and calculated school card


Pharmacy Technician ~ Externship (Completed 240 Hrs) 2013

Walgreens, Mission Viejo, CA

. Assist the Pharmacist in collecting, organizing, and evaluating

information for direct patient care, medication utilization review, and

departmental management.

. Receive and screen prescription orders for completeness, authenticity,

and accuracy.

. Assist the pharmacist in the identification of patients who

desire/require counseling to optimize the use of medications. Prepare

medications for distribution.

. Verify the measurements, preparation, and/or packaging of medications.

. Initiate, verify, assist in adjudication of, and collect payment and/or

initiate billing for pharmacy services and goods. Control the inventory

of medications and equipment according to an established plan.

Medical Records Technician 2011 - 2012

Coastline Orthopedics

. Audited patients medical records for upcoming appointments indexing,

filing, customer service, follow up on needed documentation assist

patients with copies of medical records.

Pharmacy Clerk 2007 - 2011

Pacific Pharmacy Group, Newport Beach, CA

. Communicated with patients, doctor's offices, and hospital staff

regarding patient needs and/or requests. Maintained financial records by

processing customer adjustments.

. Maintained patient's records and profiles by updating account information

in Microsoft Word and document libraries.

. Prepared product and service reports by collecting and analyzing customer


. Assisted pharmacist in the process of filling patient prescriptions.

. Processed inventory requests and managed inventory control.

. Managed accounts payable, accounts receivable and all pharmacy revenue.

. Analyzed patient/customer problems and complaints, selecting and

explaining the best solution to solve problems, expediting correction or

adjustment following up to ensure resolution.

Medical Records Technician 2000 - 2007

Riverside Medical Clinic, Riverside, CA

. Accessed and maintained the patients' medical records using the

alphanumerical filing system.

. Performed data entry in Microsoft Excel.

. Coordinated with physicians and pharmacies to process patient's

medication refill requests through fax, e-mail and telephone. Processed

inventory requests and managed inventory control

. Responsible for filing all patients reports ensuring privacy under HIPAA


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