Customer Service Sales
Resume:
Rev. James Ash
**** ******* *****, **** *********, OH 44112
***.*.***@*********.***
CUSTOMER SERVICE PROFESSIONAL
Profile More than 7 years' successful experience in
customer service and support with recognized
strengths in problem-solving and trouble-shooting,
sales staff support, and planning/implementing
proactive procedures and systems to avoid problems
in the first place.
Possess solid computer skills.
Comprehensive understanding of the MSDOS and
Windows Operating Systems.
Ability to train, motivate, and supervise
employees.
Knowledge of the NEC System
Sales of hardware, plumbing, paint, and electrical
items
Synopsis of Trainings Fundamentals of Total Quality Management
North American Van Lines Instructor Course
XEROX Professional Selling Skills
Created customer satisfaction survey, drastically
reducing potential problems.
Employment Silvermans Hardware Store, Cleveland, OH 2012- 2013
Customer Service Representative
Kept records of customer interactions and
transactions, recording details of
inquiries, complaints, and comments, as
well as actions taken.
Resolved customers' service and billing
complaints by performing activities such
as exchanging merchandise, refunding
money, and adjusting bills.
Conferred with customers by telephone and
in person in order to provide information
about products and services, to take
orders and cancel accounts, and to obtain
details of complaints.
Thomas Transport, Macedonia, OH 2004-200
6
Supervisor/Truck Driver
Made sure all deliveries were on time and
intact
Provided customer service to all consumers
and companies
Traveled from state to state to drop off
packages to various companies
Evaluated driver performance in areas of
safety, customer service, and productivity
Ensured the trucks were properly permitted
to operate in the 50 states
Purchased fuel for the trucks operating
outside of the terminal
Education East Technical High School, Cleveland, OH 1962
General Education
References Furnished Upon Request
Contact this candidate