Customer Service Human Resource

Mark Rogers 360-***-****

**** ****** ****** ****., *** Angeles CA 90046 *********@*****.***

Professional Profile

Well organized and an excellent team player with a proven ability to work proactively in a complex and

busy office environment. Highly motivated and comfortable working under the pressure of strict

deadlines. Able to quickly identify and remedy problems or inconsistencies using sound judgment. Hold

myself to the highest standard of integrity, maintaining confidentiality, and able to handle sensitive issues

with discretion. I am now looking for a career advancement opportunity with a dynamic, goal-driven

company that will allow me to develop my skills and potential.

1. Personnel and Payroll Action Processing

2. Create reports generated from various databases

3. Familiarity with payroll processes, recruitment strategies, and hiring practices

1. Provide training and orientation to new staff

2. Effective communication

4. Organizational abilities Multitasking Detail oriented Positive attitude

1. Customer Service

• Internet Website Creation Website Maintenance

• Computer Software and Hardware Installation and Troubleshooting

• Maintain electronic and hard copy filing system

Professional Experience

Washington State Gambling Commission 2010 – 2014

Human Resource Consultant Assistant 2

• Provide paraprofessional and technical assistance to all team members in the Human Resources

Division and agency management.

• Semi-monthly payroll processing for new hire, termination, and other status changes into HRIS

• Provide New Employee Orientation training

• Run reports utilizing HRIS data for supervisors and management

• Assist in the development and implementation of recruitment plans; responsible for all

aspects of the technical side of recruitments; post job announcements; set up exam plans; screen

applications; set up meetings and interviews; coordinate finger printing; background checks; assist

the applicants; prepare test materials and proctor test

• Answer inquires related to employment, recruitments, FMLA, L&I claims, leave, policy, procedures,

rules, training and employment verifications; serve as the main point of contact for HR Office

• Handle discrete information related to employee relations, changes in the organization, performance

appraisals, confidential information issues, and other sensitive HR-related matters

• Review policies for formatting, punctuation, and grammar

• Draft and finalize appointment letters

• Agency Verizon Administrator; this included adding Push to Talk capabilities, exporting contact data to

sync with other cell phones, troubleshooting phone problems

• Designed and created the HR division website, using MS Expressions Web

• Content Administrator for web site, including updates, revisions, and posting of new material

• Performed higher level HR duties during HR unit employee absence or during times of peak

workloads

• Track and monitor FMLA, shared leave requests and ADA reasonable accommodation files

Mark Rogers•360-***-****•*********@*****.***

• Administer Physical Fitness Ability test as the first step in the Gambling Special Agent hiring process

• Assist employees through the training registration process, create classes, and courses

• Establish and maintain personnel, FMLA, recruitment, position, and background files

• Archive and destroy all in house records in accordance with the State Archives retention schedule

• Process and distribute all HR mail

• Coordinate with other state agencies for new hires and transferring employees

Washington State Office of the Secretary of State 2008 – 2010

Office Assistant 3 (Administrative Services)

• Provided administrative support to the Financial Services and Human Resource units

• Semi-monthly payroll processing for new hire, termination, and other status changes into HRIS

• Agency timekeeper; reviewed leave slips, timesheets, and overtime for completeness and accuracy;

entered into HRIS, abiding by state laws and agency polices

• Ran reports for supervisors and management utilizing HRIS data

• Accounting batch auditing utilizing HRDIS, Agency Financial Reporting System, and Financial

Toolbox

• Issued and distributed paychecks

• Compiled New Employee Orientation packets

• Assisted technical side of recruitment process including; screened applications, answered

recruitment inquires; closed out recruitments, forwarded application materials to hiring managers,

prepared test materials and scheduled interviews

• Managed and updated HR databases; Data input, information tracking, error correction and

follow-up

• Training Registrar for agency; handled all aspects of the training; including registration,

payment invoices, creating classes, monitored required classes to be taken by staff, and provided

quarterly training transcripts to supervisors and staff

• Archived and destroyed payroll files, personnel, and accounting records in accordance with

the State Retention Schedule

• Establish and maintain personnel, FMLA, recruitment, and position files

Office Assistant 2 (Imaging Services)

1. Records preservation for the State of Washington

1. Document scanning, preparation, quality control, and indexing

2. Travelled statewide to deliver and pick up state records. Operated delivery van without incident or

accident

Washington State Department of Fish and Wildlife 2006-2008

Customer Service Specialist 2; Office Assistant 3 (Licensing Division)

• Promptly and courteously answered multi-line telephone for the Licensing Division

• Provided customer service by answering fishing and hunting license inquiries via telephone,

email or in person following the RCW’s and WAC laws

• Processed refunds, disability applications, and printed fishing and hunting licenses utilizing

the agency license system

• Completed order payment forms for billing

2

Mark Rogers•360-***-****•*********@*****.***

• Processed Special Permit Location and Special Hunt Location applications

• Edited and formatted correspondence

• Created and updated Excel spreadsheets and Access licensing database

• Backed up agency receptionist

Office Assistant 2 (HR Office)

1. Provided administrative support to the Human Resource Division

2. Provided customer service by responding to customer inquires via multi-line telephone, email and

in person

3. Posted recruitment announcements

4. Employment Verifications

5. Entered personnel, training, applicant, data into electronic databases

6. Entered L&I Claim information into the safety database

7. Filed, copied, and scanned documents

8. Updated HR data management system

9. Assisted in archiving personnel records

10. Processed and distributed mail

Education

Central Washington University 2006

BS Exercise Science

Centralia Community College 2003

AA General Studies

Relevant Coursework: Organizational Management; Legal Environment of Business Economics;

Accounting; Programming/Visual Basic; Communication

Computer Software Skills

• •

Human Resource Management System (HRMS) MS Excel

• •

Agency Financial Reporting System (AFRS) MS Access

• •

Travel and Expense Management System (TEMS) MS Outlook

• •

Financial Toolbox MS Visio

• •

Business Intelligence MS PowerPoint

• •

Learning Management System (LMS) MS Expressions Web

• •

Online Recruiting System (OLRS) Smart Draw

• •

Wild System (licensing database) MS Publisher

• Human Resource Development Information

System (HRDIS)

3

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