Customer Service Sales
Resume:
Kelley Christine Phelan
Burbank, CA 91504
HYPERLINK "******.*.******@*****.***"
Objective:
Seeking a career where I am able to work in a fast pace environment, while
utilizing both my administrative and creative skills. Eager to multi task
and use my experience to contribute and grow in the fashion industry.
Fashion Skills Profile:
Experience in fashion drawing for design using fabric rendering techniques
as well as
industry standard flat sketching techniques.
Proficient in Adobe Photoshop and Illustrator. Create fashion illustrations
and
graphics with emphasis on the use of tools while preparing images for web
and print
usage, as well as tech packs.
Excellent in apparel construction, developed a high level of skills used to
complete a
technically advanced design and collection, with emphasis on couture
techniques and
use of industry machines.
Proficient in CAD Grading using the Lectra Software System, with the
ability to
digitize and use marker making. Efficiently manipulates patterns and plots
them on
paper to check for accuracy.
Experienced in creative draping from basic to advanced designs. Specialty
drapes
include bustier, halter, bias dresses, flounces and peplums.
Administrative Skills Profile:
Thorough knowledge of Outlook/Google, Microsoft Word, Excel and PowerPoint.
Proven Database skills- entered all communication/history.
Excellent communication and customer service skills.
Abilities to perform Clerical and Administrative tasks, while having a
background in
sales and inbound call centers.
Personal/Marketing assistant administrative duties.
Meets and exceeds monthly position and sales goals.
Extremely detail oriented.
Employment History:
Roadrunner Sports San Diego, CA.
1/12-Present
Fit Expert
Inbound Sales calls/follow up with customers on apparel, footwear and other
sports apparel merchandise.
Greets each customer with a "feel great" attitude, while providing
excellent customer service and sales skills.
Up-serves each customer for their benefit and productivity goals.
Handles heavy telephone calls.
Precisely places orders for potential customers.
Meets/Exceeds weekly and monthly sales goals.
Fashion Careers College San Diego, CA.
Administrative/Personal Marketing Assistant
3/11-10/12
Successfully run attendance reports in CRM (Topschool) system to assure
students are
attending class regularly.
Meets and greets guests while providing courteous and efficient customer
service.
Research information regarding current students and alumni, data entry into
the CRM
(TopSchool) system.
Efficient office manager duties, which include but are not limited to
office supply orders,
inventory count, making sure everything runs properly while maintaining the
position at the front desk while meeting and anticipating the needs of
administrative staff and college faculty.
Assists Admissions Department by giving information to prospective students
and creates college collateral and information for students to review.
Reviews each student file to assure what information needs to be collected
by the student and obtains the required state and federal documentation
needed to complete the task.
Graduation Ceremony Coordinator, duties include: booking of the venue, cost
analysis,
graduate information as well as ordering diplomas, cap & gown, etc
San Diego Metropolitan Credit Union San Diego, CA.
12/10-03/11
Loan Processor 2
Successfully handled high volume of calls, ranging from 50-100 calls daily.
Processed loan applications sufficiently.
Processed secured/unsecured loans and lines of credit.
Completed all Compliance training.
Wells Fargo Home Equity Phoenix, AZ.
3/06-6/09
Loan Document Specialist 4
Trained in loan modifications policies and procedures.
Successfully handled high call volumes, from 50 or more calls daily.
Established partnerships with bankers/customers.
Processed home equity loan applications efficiently.
Database-entered all communication calls/history in system.
Inpulse Response Group Phoenix, AZ.
8/03-9/05
Tele-Sales Consultant
Responsible for high volume of calls, ranging from 75-150 daily.
Successfully placed orders for potential customers.
Proven Sales skills.
Trained in all product knowledge.
Education:
Fashion Careers College- Fashion Design and Technology San Diego, CA.
Graduate August, 2012
Phoenix College- General Education 2008-2009 Phoenix, AZ.
References:
Jessica Snow, 931-***-****, Supervisor, Roadrunner Sports, Inc.
Sean Foust, 760-***-****, Career Services Representative, FCC
Karen Roque-Shaver, 619-***-****, Campus Director, FCC
Chad Hatch, 619-***-****, Leader on Duty, Roadrunner Sports, Inc.
Lacie Lowe, 619-***-****, Friend/Co-Worker, Roadrunner Sports, Inc.
Contact this candidate