Project Manager Sales

Brendt Reif

***** ******** **. ~ Farmington Hills, MI 48335

Phone: 512-***-**** (C)

**********@***.***

Highlights of Qualifications and Skills

Master Black Belt, Black Belt, and Green Belt Certified / Lead complex cross-functional projects and teams

/ Mentor in Six Sigma Tools / Change Management / Lead process improvement initiatives / Strong

analytical skills / Strong problem solving skills / Strategic agility / International Experience

Professional Experience

Con-way Freight 5/07 – Present

Director, Operations Research

• Lead a team of 3 PhD, 1 developer, and 5 project managers to solve the most difficult problems

such as customer defection prediction, tractor capital allocation, freight movement, and sales &

pricing goals

• Managed new process to capture volumes of freight and also assisted with a predictive model for

costumer’s who ship consistent volumes resulting in $22 million dollars in savings.

• Lead network optimization flow plan that resulted in 1.1% efficiency gain worth $14 million dollars in

savings

• Assisted in the design of a predictive model for revenue recovery that was 3x more effective than

current process resulting in $10 million in profit.

• Created a foundation of continuous improvement by applying lean and six sigma methodologies to

projects and governance processes

• Help implement new sales and pricing goals to optimize mix of customers to increase margins

• Lead effort to redesign service center footprint looking for opportunities to consolidate facilities

Director, Pricing Analytics

• Lead a team of professionals to create pricing tools and assist in analysis

• Designed and implemented a new pricing product for large volume shipments. The product

increased revenue $130 million and profit $44 million in the first year

• Designed a new pricing system to provide the sales force a negotiation strategy based on BATNA

and next best value

• Created tools to approximate customer characteristics to fill in gaps when the information wasn’t

provided and to normalize customers with different pricing plans

• Co-created a pro forma cost model to look 6 months out and allocate anticipated costs so that

pricing can reflect the anticipated changes

• Refined and implemented an algorithm that automated the spot quote process to give customer

instant pricing and eliminated 10 spot quote positions

Project Manager

• Revamped the weights and inspection program through design and implementation of goals,

process improvement, tools and technology improving the program by 40% year over year and

increasing profit by $77 million

• Implemented tracking sheet to measure pricing changes

• Design and execute a change in pricing methodology to more effectively capture revenue in

customer negotiations

• Direct IT and business resources to deliver desired solutions

Detroit Thomas Edison Energy 5/05 – 5/07

Continuous Improvement Expert

• Lead a project team improving designers productivity by 35% and saved $4.6 million annually

• Participated in executive updates, financial validation and projects resulting in major reengineering

of process and organizational structure that will eliminate $100 million in costs over 5 years

• Prioritized and mentored projects that saved $3.9 million

• Performed waste walks and 5S audits to improve meter refurbishment process

Dell Inc. 1/99 – 4/05

Technical Support Process Quality Manager

• Developed organizational structure to reinforce technical support content tools

• Instituted the use of pareto charts for prioritization of technical support issues

• Organized a world wide quality summit for all call centers

• Standardized processes and created a change management system for content

• Lead a team of 9 that creates troubleshooting steps for technical support

Six Sigma Area Champion – Sales Operations

• Drive solutions to complex problems resulting in more than $35 million in operational income

• Pioneer cultural change to embrace six sigma methodologies by participating in senior level

meetings, facilitating training sessions, and developing an area wide communication strategy

• Advise project leads on the use of statistics with comparative experiments, statistical process

charting, and process capability metrics

• Counsel peers through business issues, conceptualizing solutions, and strategies for projects

• Mentor 13 green and black belt certifications

• Validate financial savings on six-sigma projects

Development Project Manager – RAID Storage

• Managed four new storage products from concept to shipment, by coordinating vendors, cross-

functional team deliverables, requirements, and schedules

• Managed vendors and their deliverables to insure timely integration into RAID products

• Created development strategies, engineering changes, and bill of materials to keep projects on

schedule. This required coordinating cross-functional teams to meet timelines and quality

requirements

• Establish department budgets and drove engineering groups to execute

Quality Assurance Manager – Portables Manufacturing

• Black Belt Certified - Developed new quality testing process that increased effectiveness and

efficiency to target customer satisfaction issues. Saved $1.2 million annually by reducing the time to

detect failures for the consumer by 50%

• Analyzed failed computer systems for root cause and drove corrective actions into the

manufacturing process

• Managed 26 members of the laptop quality team and increased auditing efficiency by 23%

Manufacturing Engineering Advisor – Portables Manufacturing

• Green Belt Certified – Redesign of case on the floppy drive that decreased customer incidents 0.1%.

Saved $113K annually in warranty costs

• Lead cross-functional team to decrease defects on four laptop platforms

• Developed quality goals for a new subassembly area reducing defects by more than 28%

• Developed and implemented procedures to reduce workmanship issues

• Helped transition product lines from Austin, TX to Nashville, TN

• Lead weekly meetings with suppliers and designers to increase robustness of products

Education

University of Texas – Austin

Masters of Business Administration

Michigan State University, East Lansing, MI

Dual Bachelor of Science degrees in Mechanical Engineering and Engineering Arts

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