Customer Service Representative
Resume:
Denise Dodd
St Petersburg, FL 33716
*mailto:***************@*****.*** 727-***-****
Qualifications Summary
Highly personable Customer Service Professional with over Seven years of experience in, accreditation with JACO, CHAPS and ACHA. Accounts payable, collections and sales, payroll and all major private pay medical insurance claims and billing including Medicare and Medicaid. Talent for identifying customer needs and presenting appropriate company product and service offerings. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Expertise in resolving escalated customer service issues. Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Access, Quick Books, and Stock Manager Inventory control and Medical Billing Software.
Professional Experience
BAYFRONT MEDICAL SUPPLY, LLC
2007- 2013
Director of Operations
Obtained Accreditation from JACO
Proceeding with Medicare enrollment to receive PTAN
Over seeing all day to day operations
Worked with AHCA and CHAPS
License's for Operation of the Company.
Billing and Collections of all insurance types, private and Medicare
Experience with submitting all insurance claims and collections
Billing Medicare and Medicaid, also private pay insurance
Knowledge of all Medical Supplies, Respiratory care
Responsible for getting the company connected with in network provider contracts
HERMANN MEDICAL SUPPLIES INC.
May 2005- Aug 2007
Manager
Responsible for all insurance claim verifications and processing.
Responsible for insurance collections working with private insurance as well as Medicare and Medicaid
Experience working with EOB’s, ICD-9, HCPCS and CPT coding
Weekly employee payroll and payroll Quartiles tax deposits.
Overseeing all day-to-day operations.
Participated in implementing new paperless claim processing, resulting in streamlined operations.
Preparing the company for Accreditation
CHAD’S PAWN SHOP
August 2003- May 2005
Customer Service Representative/Shift Leader
Recognized by management as truly strong in sales and service, duties included attending to customer needs, handling all new home phone service connections and technical support.
Cash handling and end of day drawer balancing
CASH AMERICA PAWN
May 2002- August 2003
Customer Service Representative
Waiting on customer needs, sales and service.
Processing loan applications for Payday loans.
End of day closing, cash balancing
EDUCATION
Alfred M Barbe High School
Diploma-1998
Seating Assement Course -2010
Diabetic Shoe Fitter- 2011
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