Sales Customer Service
Resume:
Karamjeet Singh
************@*****.*** **, Personna circle
Brampton, Ontario
L6X0P2
Career Interest
Working in an environment that continues to grow as a world class,
high integrity Retail Company, I intend to build my career in sales
industry that matters. I would like to be associated with a
progressive organization that would foster my creativity and give me
the opportunity to add value to the organization by sharing my
technical and collaborative skills
Summary
. five plus years of experience in retail business delivering
exceptional customer service
. Technical Project Management - Ability to create, communicate
and track sales, inventory- taking, wages
. An assertive manager with outstanding interpersonal,
communications and people mangement skills
. Analytical and problem solving skills
. Excellent Decision making and time management skills
. Proficient in MS Office (Project, Word, Excel and PowerPoint),
Outlook, email and internet research
. Highly motivated, self driven and flexible in adapting to the
new technologies
Work Experience
Store Manager
Supabarn Emporium (Gymea, Sydney)
May2011- Jan 2014
Main role
. Responsible for liaising with company representatives,
implementing merchandise layouts and plans, maintaining and
adjusting fixtures and displays and actioning deleted and new
product lines, ensuring high standards of product presentation
and inventory control across all departments, through efficient
processes that comply with policy and legislation, while
delivering outstanding customer service and staff management
within the store
Managing the customer offering, including:
. Visual merchandising
. Identifying current and future customer requirements
. Maintaining professional and technical knowledge to handle
escalated enquiries
Driving business, through
. Formulating pricing policies
. Reviewing merchandising activities
. Running promotions and sales weekly basis
Running a tight store, including:
. Overseeing WHS policies and ensure work health and safety
policies are implemented every area of store and ensure public
liabilities for customers
. Enforcing program, operational and personnel policies
. Overseeing careful stock and inventory management process
Managing staff, including:
. Training and mentoring
. Setting and evaluating performance expectations
. Rostering for all the departments
. Taking interview for new staff and ensure induction process and
training has completed according to company rules and policies
for new staff
Managing reports, including
. Set budget for each department every week
. Complete Gross profit report every week including stock take for
all fresh department on weekly basis.
. Ensure Gross profit weekly figure are accurate and match with
actual stock on hand in the store
Reporting to Head Office on:
. Financial management within the store
. Financial reconciliations
. Banking
. Payroll
Managing various departments, including:
. Ordering stock for groceries, variety considering specials for
current week and maintain standard stock level in the store
. Ordering for fresh departments like Deli, Poultry, Meat
. pushing sales through arranging stock on better layout and
maintain quality standard of products
Perishable Manager
Supabarn Emporium
June 2010 -may 2011
. Directed/Assisted the start up of a new Supabarn store at
Sutherland (Sydney, Australia) location. Exceeded sales and
profit goals during first year of opening
. Took over day to day management including staffing, training,
purchasing, cost control, maintenance
. Composed detailed business plan to convert a concept to creation
in under an year
. Excelled in building and motivating management and hourly teams
and quickly became one of the primary trainers of new store
managers across the district.
. Execute corporate programs, promotions and policies and drive
optimal customer satisfaction and associate productivity.
. Provided strategic, operational and fiscal leadership and
maintained national presentation/service standards in all
assigned locations.
. Awarded CEO appreciation award in the monthly newsletter for
superior sales, profit and customer satisfaction results
Grocery assistant Manager
Supabarn Emporium
Nov 2008 - May 2010
. Direct and supervise employees engaged in sales, inventory-
taking, reconciling cash receipts and performing specific
services.
. Hire, train, and evaluate personnel.
. Keep records pertaining to purchases and sales
. Listen to and resolve client grievances regarding services,
products, or personnel.
. Monitor sales staff performance to ensure that pre-defined
objectives are achieved.
. Plan and prepare work schedules, and assign employees to
specific duties.
. Prepare sales and inventory reports for management and budget
departments.
Assistance Manager,
Mohit international (Singapore)
November 2002 - November 2003
. Gained experience in the operation and maintenance of all office
equipment such as audio-visual equipment, fax machines,
printers, scanners.
. Gained the ability to effectively work unsupervised and managing
the team workload to achieve productivity.
. Learnt the importance of date, time and place in the migration
law and familiar with Court environment.
. Gained sales knowledge in furniture industry
Education
Kurukshetra University, Kurukshetra, India
Bachelors of Arts
June 2002
Windsor Institute, Sydney, Australia
Diploma of Tourism Marketing and Product Development
Aug 2007
Evolution Institute, Sydney, Australia
Certificate 3 in Hospitality
June 2008
Professional Memberships
. Fork lift licence
. Senior First Aid Certificate
. R.S.A
. Food safety supervisor
Achievements
. Achieved Success in bringing up my department on No.1 position of
year 2011 in sales, inventory and personnel
. Commencement of training for new staff and trainee managers
. Relayed merchandise in store increasing sales store wide
. Successfully running department under budget
References
AS PER REQUEST
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